SAP BASIS & HANA Account Manager

Social network you want to login/join with: SAP BASIS & HANA Account Manager, Caserta Client: HCLTech Location: Caserta Job Category: Other EU work permit required: Yes Job Reference: 360194603184082124833710 Job Views: 3 Posted: 03.05.2025 Expiry Date: 17.06.2025 Job Description: www.hcltech.com Permanent / Full-Time / Remote We are HCLTech, one of the fastest-growing large tech companies in the world, with over 225,000 employees across 60 countries. We focus on Digital, Engineering, and Cloud to drive progress. Our diverse, creative, and passionate team strives for excellence and personal growth. We are seeking a highly talented Digital Customer Engagement Manager to make a significant impact on our SAP projects. Your Role & Responsibilities Support sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services Contribute to onboarding/transitioning customers to SAP Enterprise Cloud Services Manage service/project delivery according to scope, budget, and milestones Assist in de-escalations of critical customer situations Support critical customer situations with MIM, SAP Customer Office, and SAP Product Support Participate in customer release and maintenance activities Assist customers with technical requirements throughout their lifecycle within SAP Execute problem management and continuous improvement Liaise with SAP stakeholders to ensure customer success Review account status and analyze needs for transition based on growth Facilitate onboarding of associates with training documentation Conduct delta KTs and refresher sessions on new topics Qualifications & Experience Technical Skill Set required: Minimum 5 years of SAP Basis expertise Hands-on experience with HANA database Mandatory experience in SAP Upgrade & Migration (OS/DB) Experience with SaaS products (Ariba, Salesforce, C4S) integration is a plus Experience with cloud providers (AWS, Azure, GCP) Italian - C2 or native level; English - B2 or above Work Experiences 5-6 years in multinational software/IT organizations 5 years of SAP S/4HANA knowledge At least 2 years of cloud experience Why Us Global presence with 50 countries and 225,000 employees Highly diverse workforce with 165 nationalities Global collaboration opportunities Virtual-first work environment with flexibility Growth and learning opportunities Comprehensive employee benefits Certified great place to work in multiple countries Equality & Opportunity for All We value diversity and are committed to equal employment opportunities for all applicants and employees, regardless of race, religion, sex, age, or other protected classes, in accordance with applicable laws. J-18808-Ljbffr

Location: caserta, IT

Posted Date: 6/17/2025