Head of Global Operations – Cloud & Device Systems - YM

Head of Global Operations – Cloud & Device Systems - YM A rapidly scaling MedTech company is hiring a Head of Global Operations to lead its integrated operations across hardware, software, supply-chain, and clinical support functions. This is a mission-critical leadership role driving operational excellence across global deployments. You will own end-to-end delivery — spanning cloud infrastructure, medical device logistics, customer service systems, and regulatory testing. Ideal for seasoned operators who thrive in fast-paced, regulated environments. Why Join Us? Join an ambitious MedTech innovator solving real-world clinical challenges. Lead a global operations team and shape strategy across multiple geographies. Work in a culture that values action, compliance, and cross-functional leadership. What You’ll Lead Global Ops Oversight: Manage cross-border operations across APAC and the US, ensuring quality, uptime, and compliance. Hardware & Logistics: Lead supply-chain planning, inventory control, EOL tracking, tooling maintenance, and customer repair cycles. Software & Infrastructure: Oversee cloud services, SLA monitoring, cybersecurity scanning, and production deployments. Customer Support Systems: Own the 1st and 2nd line help-desk structure — ticketing, troubleshooting, and handoffs to technical/product teams. Team Leadership: Direct multi-disciplinary ops team and drive execution in tandem with QA/RA and Product. Field Execution: Oversee clinical trials support, product demonstrations, UAT validation, and regulatory documentation upkeep. Internal Systems: Spearhead development of in-house tools to optimize logistics, field data, and operational flows. Who We’re Looking For Degree in Engineering or Life Sciences Minimum 8 years in healthcare operations with proven exposure to medical device manufacturing and regulatory workflows. Deep experience running cloud-based infrastructure operations (DevOps, cloud reliability, vulnerability scanning, SLA reporting). Demonstrated success managing distributed teams across hardware/software domains. Strong knowledge of APAC markets and willingness to interface with teams across time zones (US/APAC/ANZ). Open to occasional regional travel or short overseas stints as needed. Office Location: Central Interested candidates kindly forward your CV to yamamotoj.lim@peoplesearch.jobs (Yamamoto Junior Lim, Reg No:R22110232). Feel free to forward this great opportunity to someone who would be a great fit for this role. All information will be kept strictly confidential. We regret to inform that only successful applicants will be contacted. PeopleSearch Pte Ltd EA License No: 16S8057 J-18808-Ljbffr

Location: Singapore, SG

Posted Date: 6/17/2025