Technical Support (ID5052)

New Value Solutions, a national IT consulting company is seeking a Help Desk resource able to assist with level 1, 2 and sometime level 3 support. You will be helping others to support approximately 100 to 150 tickets for Sales Force per month. This is a long term contract and full time hours. Responsibilities: On-boarding, off-boarding and resolving access issues for internal and external users for a Sales Force customized manufacturing application Creating and providing assistance with report generation Resolving email template problems, alert malfunctions, and deliverability questions Log review debugging to resolve data discrepancies Set up and resolve API issues with third vendor party partners Building minor enhancements to customized Salesforce manufacturing application Re-allocate Sales Leads from one store to another. (Moving records and access) On-boarding, off-boarding, including Active Directory, and other internal applications Triage, including assigning priorities, to help desk tickets Password resets Other related help desk duties The successful candidate will have the following qualifications: Strong understanding of Salesforce support in a manufacturing environment 3-5 years of Help Desk support of Salesforce applications in a manufacturing environment Strong interpersonal skills Organized Familiar with Help Desk management tools (i.e., Service Now)

Location: Canada, CA

Posted Date: 6/17/2025