Customer Service Manager - Logistics - m/f/d

Our client is a leading logistics and freight forwarding company, committed to delivering exceptional service and innovative supply chain solutions. With a strong focus on sustainability, technology, and customer satisfaction, they are shaping the future of logistics across Europe. To support their continued growth, they are seeking a motivated and strategic Customer Service Manager (m/f/d) to join their team in Hamburg. Position Summary As the Customer Service Manager, you will serve as the central interface between customers and internal teams, ensuring a seamless service experience. You will lead a team of customer service professionals, optimise service processes, handle key escalations, and drive initiatives that enhance customer satisfaction and operational efficiency. This is a high-impact role where leadership, communication, and a solution-oriented mindset are key to success. Key Responsibilities Lead and manage the customer service team to ensure high performance and customer satisfaction Serve as the main point of contact between customers and internal departments Optimise customer service processes and work flows for efficiency and effectiveness Monitor service KPIs and implement continuous improvement initiatives Handle escalated customer issues and ensure timely resolution Support the company's sustainability and innovation goals through strategic service initiatives Utilise CRM systems to manage customer relationships and analyse performance data Collaborate with logistics and operations teams to deliver seamless service Required Qualifications Several years of experience in a senior customer service or related managerial role Background in logistics, freight forwarding, or transportation is a strong advantage Completed degree or vocational training in business administration, communication, or service management Strong leadership, organisational, and interpersonal skills Proficient with CRM tools and Microsoft Office Suite Fluent in German and proficient in English Solution-oriented, innovative, and open to taking on responsibility What's on Offer Competitive salary, with bonus. Hybrid work model with flexibility A modern, collaborative workplace culture Comprehensive training and individual development plans Attractive social benefits and career growth opportunities The unique opportunity to travel on company-operated vessels Apply Now If you're passionate about customer service and want to make a real impact in a dynamic logistics environment, this is your opportunity. Apply now with your updated CV and take the next step in your career.

Location: Hamburg, DE

Posted Date: 6/17/2025