Content Designer

Content Designer Location: London or Manchester (2-3 days onsite, 1 day considered if necessary) Contract Length: 6 Months Start Date: Immediate (within 3 weeks of offer acceptance) Overview: We're looking for an experienced Content Designer with a strong background in government or public sector digital services , AI-driven products , and mobile applications . You'll be joining a multidisciplinary team focused on enhancing a new AI-powered chat feature within a government mobile app, currently moving from private beta into public release. This is a high-impact role shaping how users understand and engage with an emerging AI product through clear, user-centred content. If you've previously worked on government platforms and mobile apps-particularly involving AI or conversational interfaces-you'll be well-placed to hit the ground running. Key Responsibilities: Lead the creation, iteration, and management of user-focused content across the end-to-end journey of an AI-powered in-app chat feature Use analytics, user research, and feedback to continuously improve content effectiveness and clarity Shape the onboarding experience and in-app guidance to help users understand the product's value and how it works Work closely with product, design, research, and engineering to embed content into a seamless user experience Translate complex AI functionality into accessible and intuitive messaging for diverse audiences Contribute to the development of content patterns, tone of voice, and documentation Collaborate with stakeholders across disciplines while championing user needs and content quality Develop content plans and user stories aligned with real user needs and product goals Must-Have Experience: Proven experience designing content for government or public sector services Background working on mobile applications , especially those involving AI or chat functionality Strong knowledge of agile delivery practices and working in fast-paced, cross-functional teams Ability to simplify complex topics-especially technical or AI-related-into clear and helpful content Hands-on experience using evidence (analytics, research, user feedback) to inform and iterate content Comfortable writing content both independently and as part of an embedded product team Desirable: A portfolio or website showcasing your work on similar products (optional but encouraged - link can be included in additional comments) Familiarity with content management systems and digital publishing tools Experience contributing to content strategy, documentation, and standards ADZN1_UKTJ

Location: South East London, GB

Posted Date: 6/17/2025