Case Manager

Job Description Job Description BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. We have 65 locations throughout the borough providing a variety of programs that offer assistance in the areas of family, children and youth support, educational services, elder care, homelessness, mental health, and workforce development. We are an employer of choice for anyone interested in a meaningful career in the social services field. BronxWorks Homebase assists more than 3600 households with housing retention and stabilization services in the South Bronx. We achieve this by providing services to include case management, public benefits advocacy, referrals to available resources, mediation, and financial literacy workshops. RESPONSIBILITIES Perform initial intake assessments for clients and their families, as well as periodic reassessment including developing and updating comprehensive service plans. Review all documentation to determine clients’ eligibility for program, and maintain both physical and digital folders. Assist clients in completing all BronxWorks Homebase Program intake applications and forms. Refer clients to appropriate services not limited to within BronxWorks. Follow up with clients and referral agencies to track engagement and progress. Conduct home visits and inspections to assess clients’ living conditions (in person and/or virtually). Enter client information and progress updates into designated database systems. Support clients in overcoming barriers to achieving their goals and in building self-advocacy skills toward self-sufficiency. Conduct outreach and community engagement efforts to recruit new clients. Recommend and implement strategies to encourage client participation throughout all processes. Prepare and submit applications for subsidies, transfers, benefit applications, referrals, and financial assistance as needed. Provide accurate data and documentation for required program reports on a weekly/monthly/quarterly and annual basis. Accompany client to medical and/or entitlement appointments, if requested. Work with landlords/management companies to assist clients in resolving their housing crisis. Perform other duties as assigned by the manager. EDUCATION & TRAINING Participate in both internal and external training. Complete annual certifications (Mental Health, Mandated Reporter). Mainintain knowledge of client services (PA, Medical, Mental Health). QUALIFICATIONS Bachelor's degree in social work or another related field of study. Bilingual language skills are preferred. Strong oral and written communication, time management, and organizational skills are necessary. Proficiency in Microsoft Office suite and other standard business technology is required. PHYSICAL REQUIREMENTS Ability to use a computer for prolonged periods Ability to occasionally lift and/or move up to 10 pounds Ability to stand, walk, or sit for long periods of time Ability to climb five flights of stairs, if required to conduct home visits and/or fieldwork Ability to bend and retrieve objects and/or documents Ability to travel in the boroughs of New York City and its adjacent counties via public transportation Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work BronxWorks seeks to build an inclusive organization grounded in respect for differences. BronxWorks is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. This commitment applies to all terms, conditions, and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, status as a victim of domestic violence, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process, please contact hrbenefits@bronxworks.org. INHGH

Location: New York City, NY, US

Posted Date: 6/18/2025