Automation Field Technical Support Expert (M/W/D)

Contract Type: Permanent Country: ITALY Location: Parma Your Opportunity The Field Technical Support Expert will report to the Field Technical Support Manager. The main responsibilities include: Perform installation, start-up, commissioning, and testing of Sidel’s high-complexity equipment supplied to customers’ plants. Provide technical assistance during and after the warranty period for high-complexity machines and troubleshoot technical issues. Support internal and external qualification of prototypes and technical modifications. Your Mission Start-up, commissioning, testing, and servicing of high-complexity fillers. Provide onsite technical assistance during and after warranty for high-complexity machines. Intervene onsite to resolve technical issues through root cause analysis and troubleshooting. Enhance personal skills on complete combi, trade-associated equipment, and line equipment. Support in the workshop for internal qualification of prototypes (run-off, assembly, testing). Assist onsite in the external qualification of technical modifications and variants. Ensure equipment performance at the customer’s plant, adhering to technical, contractual, and safety specifications. Your Profile Level of Education and Languages Degree in Electrical Engineering or a Technical professional qualification. Fluency in English is mandatory; a good level of French is advantageous for local integration. Required Experience and Skills Experience in assembly, testing of complex machinery, or field and service activities, or technical assistance is advantageous. Deep knowledge of automation devices (PLC, HMI devices) focused on motion control from brands like Allen Bradley, Elau/Schneider Electric, B&R, and Siemens, and communication networks. Ability to manage stressful situations. Organized with the ability to produce professional reports. Strong problem-solving skills, troubleshooting, root cause analysis, and customer orientation. Good interpersonal skills with the ability to communicate effectively with technicians, customers, and other target groups. J-18808-Ljbffr

Location: parma, IT

Posted Date: 6/27/2025