Senior IT Service Delivery Analyst

Are you an experienced IT professional with strong 2nd to 3rd line support skills and a passion for delivering first-class service? We’re hiring a Senior IT Service Delivery Analyst to join a dynamic organisation with a great culture, modern tech stack, and occasional international travel. The Role: Expect a mix of remote troubleshooting and on-site support, including travel to international offices up to six times a year. You'll also benefit from a dedicated annual IT training budget. Core Tech You’ll Work With: Windows 7/10 – installation, configuration, support Windows Server technologies Office 365 Admin Active Directory – user/admin management Microsoft Exchange Azure (Fundamentals preferred) MDM administration (Intune) VPN / Remote Access / SCCM Networking: DHCP, DNS, VLAN, Routing Thin Clients, Desktops, Mobile Devices & Printers Synology, SCALE storage solutions Hyper-V virtualisation Antivirus management ITSM tools (e.g., Freshservice) What You’ll Receive: 35-hour work week , hybrid working excellent non-contributory pension 30 days annual leave (incl. bank holidays) birthday off Private healthcare , dental cover, life assurance (4x salary) Employee Assistance Programme Discounts on gym, RAC breakdown, and Perkpal platform Monthly team lunches and well-being initiatives Supportive, collaborative environment with leading technologies How to Apply: Please send your CV to joanne.fletcher@edenscott.com For alternative formats or a confidential discussion, call 07471353279 Please note: You must be eligible to work permanently in the UK and live within commutable distance of Glasgow . Sponsorship is not available.

Location: Glasgow, GB

Posted Date: 6/30/2025