Delivery Manager - Trade Surveillance_Chennai

Project Description: We are looking for a motivated and experienced Project Delivery Manager responsible for ensuring that our delivery squad delivers an exceptional customer experience that will result in increased business engagement and customer satisfaction. Responsibilities: - Leading the agile delivery team, managing conflict, and ensuring the teams processes and tasks are carried out efficiently. - Identifying customer needs and overseeing service delivery within the business context. - Determining ways to reduce costs without compromising customer satisfaction. - Manages area(s), customer(s), or team(s) of company employees with well- defined, limited scope, including directing daily work activities/priorities, people recruitment and development, cost management, and direction-setting within the area of responsibility. - Coaches and mentors employee direct reports. May coach and mentor non- direct reports as needed. - Manages team and individual performance. - Monitor and ensure organizational goals and contractual commitments are met (e.g. budget/cost, service availability, responses, reports). - Advise management and peers on matters of importance to area(s) of responsibility. Propose/influence direction-setting. - Resolve/monitor customer escalations as appropriate. - Establish and manage relationships with customer subject matter experts and appropriate customer management, with an objective of maintaining and building the business. Mandatory Skills Description: - 8 years proven experience delivering complex Fixed Bid Projects - Experience in Trade Surveillance , Financial Crime is must - Must come from a techno-functional background with Python/Pyspark knowledge - Holistic knowledge of business processes and various scenarios , challenges and opportunities - Carve out and envisage business challenges and requirements to a comprehensive solution - Discuss and understand the project, purpose, goal, team, timelines, challenges, requirements, potential risks, its mitigation, plan, communication mode and high level customer expectations - Good communication and English language competency - Experience with managing project schedules, finances, risks and issues. - Close attention to detail and ability to sum up key messages for stakeholders - Weekly project updates, their completed tasks and review, plan for next action points - Understanding of project governance & Agile standards and procedures. - Ability and willingness to be flexible, adapting to the demands of the customers. - Technical knowledge to understand content of the products delivered

Location: Chennai, Tamil Nadu, IN

Posted Date: 7/3/2025