Business Implementation Manager

Our client, a leading logistics company is seeking a Business Implementation Manager to join their team. Location: Kempton Park Job type: Permanent Position – on site Duties and Responsibilities Support business/sales organization during tender/RFQ process related to customer integration from a business perspective First point of contact for local business and sales organization Responsible to collect documentation and test files from customers Responsible to collect documentation of operational requirements e.g. operational processes, TMS triggers Start integration process by submitting BRF Supports and aligns with IT for creation of Customer Scope Document (CSD) Responsible for customer to sign-off CSD Define full setup of test scenarios and create/define reference shipments for all messages related to the request, inbound & outbound Support IT during creation of BRD and EDI specification Sign-off the BRD before request is moved into build/development phase Take part in integration planning together with operations, EDI developers, IT and Central Integration Office Project Manager Ensure all necessary business approvals are obtained within the agreed timeframe. Ensure that all local stakeholders are aligned Act as the first escalation point to business management for Customer Integration Office Support IT to execute Integration Test from an operational and customer point of Ensures that the User Acceptance Tests (UAT) scenarios are created in due time prior to UAT Responsible for execution of User Acceptance Test (UAT) with support from IT, Business and customer. Trouble shooting during UAT. Responsible for customer to sign-off UAT including UAT-log (sign-off need to be documented). Ensure that processes, procedures, and work instructions are made for business. Ensure that training is executed (if needed) and business is using the system as intended. Act as the first point of contact for business after Go-live. Troubleshooting and advising on issues during hypercare period. Provide full support on all local Customer integrations post go-live according to defined standard process. Minimum Requirements Matric (essential) Industry level qualification/ tertiary qualification - Advantageous 6 - 8 years’ experience in Business Analysis, Consulting, or a related Systems role, with a strong emphasis on EDI/API integrations. Proven experience in a front-facing role, engaging directly with customers. Experience in Freight Forwarding or Logistics is a plus. Solid understanding of EDI/ API technologies and disciplines Forwarding related TMS or customer visibility platforms advantageous, Knowledge of main ERP systems advantageous Skills Required Strong project management acumen and ability to self-manage Exceptional communication skills Should meet the above criteria, we invite you to apply directly to the advertisement. Should you not hear back from us within 2 weeks of application, kindly consider your application as unsuccessful

Location: Kempton Park, ZA

Posted Date: 7/3/2025