Delivery Specialist

About JD Logistics JD Logistics is a global leader in smart supply chain solutions, combining cutting-edge technology with operational excellence to deliver world-class logistics services. As part of JD.com, we are revolutionizing last-mile delivery through data-driven optimization and customer-centric solutions. The Role We are seeking a detail-oriented Delivery Operation Specialist to optimize and support our last-mile delivery network in Rotterdam. This role is pivotal in ensuring efficient route planning, real-time problem solving, and seamless coordination between drivers, customers, and operations teams. Key Responsibilities Operational Execution: Monitor and coordinate daily delivery operations in real-time Optimize delivery routes and schedules using JD Logistics' proprietary systems Allocate resources effectively to meet service level agreements (SLAs) Performance Management: Track and analyze delivery KPIs (on-time performance, first-attempt success rates) Identify operational bottlenecks and implement immediate solutions Generate daily performance reports for management review Stakeholder Coordination: Serve as primary contact for delivery drivers and field teams Resolve delivery exceptions and customer service escalations Collaborate with warehouse and sorting centers to ensure smooth handoffs Process Improvement: Document and report recurring operational challenges Suggest improvements to routing algorithms and delivery processes Assist in testing and implementing new delivery technologies Compliance & Safety: Ensure all operations adhere to traffic regulations and safety standards Conduct periodic checks on delivery equipment and vehicles Maintain accurate records of delivery incidents and resolutions What We're Looking For Essential Qualifications: 2 years experience in logistics operations, transport planning, or related field Proficiency in logistics software and Microsoft Excel (pivot tables, VLOOKUP) Strong problem-solving skills with ability to make quick decisions Excellent communication skills in English (written and spoken), Chinese is highly preferred Flexibility to work in shifts, including weekends when required Preferred Skills: Experience with route optimization software (e.g., Descartes, OptimoRoute) Knowledge of last-mile delivery challenges in urban environments Basic understanding of SQL or data visualization tools (Power BI, Tableau) Why Join JD Logistics? Tech-Driven Environment: Work with industry-leading delivery technology Career Growth: Clear path to operations management roles Dynamic Team: Collaborative culture with focus on innovation Competitive Benefits: Attractive salary package and performance bonuses

Location: Greater Paris Metropolitan Region, FR

Posted Date: 7/3/2025