Customer Service Specialist

Technogym inspires 70 million daily users to train using our innovative & engaging solutions for fitness, sport, and health . By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive mental approach, AI Tracking & Longevity, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026. Suppose you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams. In that case, you have the right spirit to join Technogym because you have the IMBESTIO ! You will naturally fit our culture if you work out and live a healthy lifestyle, are proactive, determined, and are digitally savvy. Move with us for a better world! Your Role We are looking for an International Distribution Specialist to join our HQ Team at Technogym Village (Cesena, Italy). You shall have a positive and proactive mindset, as you will play a crucial role in the premium customer journey, executing ‘order to cash’ processes in an accurate and timely manner and supporting the customer and sales teams in ensuring a seamless and well-communicated process flow. The role offers variety, empowering the team member to take ownership of the customer and related processes from ‘order to cash’, including delivery management. We support a diverse range of customers, and each Distribution Specialist works with assigned customer segments and territories, allowing them to form close relationships with the customers, sales team, and Service Centres. Your Impact Guarantee precise and timely order processing from quote confirmation to billing. Ensure a Premium Customer Experience by managing customer touchpoints. Plan and manage frictionless deliveries through the logistic portal, including delivery date management, D&I job assignment, and activity closing. Optimize free stock and manage Purchase Orders to HQ when required, ensuring correct stock movement management. Accurately manage the order portfolio (backlog), avoiding expired backlog and proactively liaising with Sales to foresee backlog slippage. Constantly update IT systems with all relevant information collected during distribution activities. Properly manage Technogym Care Activities, providing adequate feedback to customers’ inquiries. Manage post-delivery surveys to assess customer satisfaction and proactively resolve any issues with the customer. About You Ideally, you are passionate about working out, enthusiastic and proactive, while also down-to-earth and ethical. You have a high level of attention to detail and accuracy, with strong time and workload management skills. What you should bring: Bachelor's or Master's Degree in Foreign Languages, Economics, International Relations or similar fields 2-5 years’ experience in Customer Service or Logistics areas Fluent in English (minimum level C1 CEFR), fluency in another language besides Italian is considered a plus Customer Caring and Customer Orientation Knowledge of SAP – advanced SD module use (preferred) Service business expertise Project Management Financial Skills and Cost Management Negotiation and solid communication skills Advanced Analytical Skills Advanced MS Office pack use, especially advanced Excel use Technogym is an Equal Opportunities Employer Technogym is an equal opportunities employer. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief. Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true! Products and services supplied in USA and CANADA by TECHNOGYM USA Corp. 700 US Highway 46 East, Fairfield, New Jersey 07004. Fully paid up capital USD 3.500.000. Website operated by TECHNOGYM S.p.A. VIA CALCINARO 2861, 47521 CESENA (FC). Fiscal code and VAT: 06250230965. Certified Electronic Mail (PEC): technogym.amministrazione@legalmail.it. Company registration number at the Forlì-Cesena Register, REA 315187. Fully paid up capital Euro 10.066.375,00. Siae License 201500000083. J-18808-Ljbffr

Location: Cesena, Emilia-Romagna, IT

Posted Date: 7/4/2025