CNIC N6 Helpdesk Support - Naples Italy

Are you a Helpdesk Support Specialist looking for a place where you can make an impact every day? Serco is the place for you! Join our Defense team supporting our CNIC program in this exciting role based out of Naples, Italy. CNIC Regional Offices enable improving operational performance and cost reductions through business process definition, analysis, and development of technical capabilities that automate processes or improve transparency for analytics and decision-making. This position is contingent upon your ability to maintain/transfer your Secret Clearance. In this role you will: Manage and resolve network and/or domain user trouble calls. Perform the activation or reactivation of telecom services. Support the creation, recreation, and/or troubleshooting of user domain accounts, including SIPRNet and NIPRNet accounts, and review/approve related request forms. Support the implementation, installation, maintenance, and upgrades of user SIPRNet, NIPRNet, and telephone drops. Support the acquisition, implementation, installation, maintenance, and upgrades of data encryptors. Support the installation, setup, maintenance, and upgrades of Video Teleconferencing (VTC) endpoints and provide VTC support to users, including meeting setup and troubleshooting. Support the installation, maintenance, and upgrade of cable infrastructure such as fiber optic and copper Ethernet cables and pathways. Support the implementation, installation, setup, maintenance, and upgrades of telephones, including Voice over Secure IP (VoSIP). Support the application, acquisition, maintenance, troubleshooting, and upgrades of domain-connected user computing platforms. Assist in the installation, maintenance, troubleshooting, and upgrades of office essential systems like printers, scanners, and fax machines. Assist in the implementation and testing of security policies for user domain computing platforms. Develop and perform site surveys to determine requirements for supporting user domain needs. Develop cost estimates for user requirements and coordinate procurement as needed. Train users on supported systems as required. Get to know your recruiter! To be successful in this role, you will have: An active DoD Secret security clearance. Current DoD 8570 IAT Level II compliant certification. A high school diploma or GED. Minimum 8 years of related technical experience. Working knowledge of or proficiency in Microsoft Office Suites, including Word, Excel, PowerPoint, and Access. Apply today to discover your place in our world! In compliance with state and local laws regarding pay transparency, the salary range for this role is $67,889.77 to $113,149.62. Serco considers several factors when extending an offer, including but not limited to role responsibilities, candidate experience, education, training, and key skills. Company Overview Serco Inc. (Serco) is the Americas division of Serco Group plc. In North America, Serco's 9,000 employees strive to make an impact every day across 100 sites in Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing customer satisfaction. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial, and local governments, and commercial clients. Your role may vary depending on your position, but we believe you'll find your place here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where your contributions matter. For more information on Serco benefits, please visit our website. If you require accommodations during the application process, please contact us via email or call the HR Service Desk. Due to EEOC/OFCCP compliance, Serco does not accept resumes by email. Candidates may be asked to present proof of identity during the selection process, which requires a government-issued ID matching the information provided in your application. Serco will not retain or store this information. For details on how we use your information, please see our Privacy Policy. Serco does not accept unsolicited resumes from search firms or staffing agencies unless contracted and approved. All unsolicited resumes are considered property of Serco without obligation for placement or fees. To become an approved vendor, please contact us via email. Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. Key Skills Computer Hardware, Mac OS, Active Directory, VMware, ConnectWise, HP Service Manager, Microsoft Windows Server, Mobile Devices, Windows, Help Desk, Operating Systems, Remedy Employment Type: Full-Time Experience: 8 years Vacancy: 1 Monthly Salary Range: $67,889 - $113,149 J-18808-Ljbffr

Location: Napoli, Campania, IT

Posted Date: 7/4/2025