Bilingual Collections Administrator

We are currently seeking a Bilingual Collections Administrator to support our client's on-site operations in Mississauga. This role requires fluency in English and a strong understanding of the collections process. The successful candidate will be responsible for following up on overdue accounts, issuing formal termination notices, and working with customers to resolve outstanding balances in a professional and timely manner.Key Responsibilities:Initiate outbound calls and send emails to customers with overdue accounts to arrange paymentIssue formal notices of account termination to customers who remain unpaid after multiple remindersRespond to inbound calls from customers regarding their overdue accounts, billing issues, or payment arrangementsClearly explain account balances, payment options, and consequences of non-paymentMonitor and manage the collections shared inbox and ensure all inquiries are addressed promptlyDocument all collection activities accurately within internal systemsFollow internal procedures to escalate unresolved accountsCoordinate with internal departments to confirm service status, payment receipt, and account historyTrack and manage pre-authorized payment rejections and assist customers in re-establishing payment methodsSupport month-end reporting related to collections activities Must be fluent in English (spoken and written)Strong understanding of the collections process and customer account follow-upMinimum of 2 years' experience in collections, customer service, or a related administrative roleProfessional communication skills, both over the phone and in writingAbility to manage a high volume of calls and emails with strong attention to detailProficiency with Microsoft Office, especially Outlook and ExcelAbility to work independently and follow defined processes in a fast-paced, on-site environmentRobert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.Questions? Call your local office at 1.888.490.3195. All applicants applying for Canadian job openings must be authorized to work in Canada.Only job postings for jobs located in Quebec appear in French.© 2025 Robert Half. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.

Location: Mississauga, Ontario, CA

Posted Date: 7/4/2025