Bilingual French Customer Success Specialist

We are looking for a dynamic and bilingual Customer Success Specialist to join our wholesale distribution team in Oshawa, Ontario. In this role, you will serve as the primary point of contact for our customers, ensuring their needs are met with efficiency and professionalism. Your ability to communicate fluently in both French and English will be essential in guiding customers through product inquiries, resolving issues, and maintaining strong relationships.Responsibilities:- Establish and manage customer accounts by accurately recording and updating account information.- Respond to inquiries about products and services, providing detailed information and suggesting additional offerings.- Address and resolve customer complaints by identifying the root cause, recommending solutions, and ensuring follow-up for complete resolution.- Process customer adjustments and maintain financial accounts with precision.- Gather and analyze customer data to recommend new products or services to management.- Prepare detailed reports on customer interactions and service outcomes for internal use.- Handle billing functions, including adjustments and post-sales support, to ensure customer satisfaction.- Collaborate with internal teams to improve service delivery and enhance customer experiences.- Utilize CRM tools to manage customer interactions and maintain organized records.- Support import and export customer service needs, ensuring compliance with logistics requirements. Education: University degree or college diploma in supply chain management or related field.Experience: Up to 1 year in a similar role, preferably within food & beverage manufacturing environments.Skills:Proven expertise in demand and supply planning, including S& OP facilitation.Strong problem-solving skills, strategic thinking, and ability to prioritize initiatives effectively.Excellent communication and negotiation skills to liaise across varied team levels.Financial acumen and analytical skills for addressing complex supply chain challenges.Proficiency in Microsoft Excel and familiarity with Dynamics AX or other planning systems.Effective organizational and time management skills to meet multiple deadlines.This is a fantastic opportunity for someone looking to grow their skills in supply chain management while contributing to a fast-paced environment. If you are passionate about fostering operational excellence and thrive in problem-solving scenarios, we'd love to hear from you!Apply today to join us as a Supply Chain Planner!(Note: Company name will be disclosed during the application process.)Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.Questions? Call your local office at 1.888.490.4154. All applicants applying for Canadian job openings must be authorized to work in Canada.Only job postings for jobs located in Quebec appear in French.© 2025 Robert Half. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.

Location: Whitby, Ontario, CA

Posted Date: 7/4/2025