User Experience Specialist

UX Specialist – Customer Support Location: Veldhoven, Netherlands (2 days onsite, 3 days remote) Duration: Initial Contract until Dec 31, 2025 Workload: full time hours Setup: Freelance | Limited Company | Umbrella | Sole trader About the Role As a UX Specialist in the IT Solution Delivery Customer Support & Sales organisation, you will join the Customer Support Solution Delivery (CSSD) Agile Release Train (ART). This ART delivers applications that help customer-facing employees service machines, schedule upgrades and order parts. You will collaborate with global stakeholders to optimise usability, productivity and overall satisfaction. Key Responsibilities Conduct qualitative and quantitative user research (interviews, surveys, usability testing) to uncover user needs and behaviours. Translate findings into personas, user journeys and user stories aligned with Agile sprint goals, ensuring clarity for product teams. Create wireframes and interactive prototypes in Figma based on existing design systems; validate designs iteratively with product teams and end-users. Use Miro to facilitate workshops, map user flows and co-create solutions across distributed teams. Collaborate with developers to ensure deliverables match UX specifications; support Agile/Scrum and DevOps practices, emphasising continuous improvement. Define user-centred design approaches tailored to the agile team’s skills and sprint objectives, balancing short- and long-term goals. Share insights, challenges and best practices across the UX competence community to raise UX maturity and consistency. Mandatory Technical Skills Proven expertise in UX design: user research, information architecture and interaction design for complex enterprise contexts. Proficiency in Figma for prototyping, design system upkeep and handover to development. Experience with Miro for collaborative mapping, journey workshops and ideation sessions. Familiarity with Agile/Scrum and DevOps workflows in business-to-business software delivery. Experience & Qualifications Bachelor’s degree (Master’s preferred) in HCI, Industrial Design, Communication, Social Sciences or similar. Minimum five years’ professional experience with a portfolio showcasing research-driven design outcomes. Strong planning and independent delivery skills; effective collaborator able to handle resistance and advocate for UX value. Willingness to be onsite in Veldhoven at least two days per week. Join us to enhance employee experience through impactful UX in a global IT environment.

Location: Veldhoven, North Brabant, NL

Posted Date: 7/4/2025