Customer Service Executive (Travel Industry)

TBO.COM - an international award-winning travel tech organization, is seeking a top talent Operation FIT Specialist to join our Italian team. Requirements: Fluent in English and Italian, with experience in the Travel Industry. Operational handling of online reservations for hotels, flights, car rentals, transfers, etc. Coordinate offline requests with internal departments. Handle bookings and resolve last-minute or on-spot challenges. Assist travel agents via incoming calls, managing reservations with special requests. Negotiate with customers and suppliers to find optimal solutions. Creative, results-oriented, and capable of managing complex cases with multiple stakeholders. Operate multiple online systems simultaneously to provide service to travel agents. Manage operational and administrative cases from start to finish. Qualifications: Service-oriented with high communication skills, fluent in English and Italian. Independent, self-motivated, patient, and goal-oriented. Capable of handling multiple tasks efficiently by activating available resources. Experience working B2B with travel agents or industry professionals. Quick adaptability to new technologies, products, systems, and procedures. Proficiency in English and French is a plus; additional languages are advantageous. Willingness to work night, evening, and weekend shifts. Experience as a VAT Consultant is a plus. J-18808-Ljbffr

Location: Sarmeola, Veneto, IT

Posted Date: 7/5/2025