Client Delivery Lead – Residential Flex (f / m / d)

Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid, to enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry worldwide, benefiting everyone. It’s an exciting time in energy. Join us in making a real impact on shaping a better, more sustainable future. What we do : Build the most AI-driven, innovative platform for energy management. From resource optimization to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is leading the next wave of innovation in the energy industry. Why we do it : The future of energy will differ from today. We aim to not only think about this future but actively build it now. Residential Flex Our flagship product, Smartflex, is the market-leading virtual power plant for energy retailers globally. We currently optimize and control over 300,000 electric vehicles, home batteries, and smart heating devices, benefiting our customers. Join us in shaping a sustainable future. About the role We have licensed Kraken for over 4 years, transforming businesses by shifting their customer base to our platform and changing their operating models & ways of working. Residential Flex leverages Kraken’s technology to optimize and manage distributed energy resources (DERs) like EVs, home batteries, heat pumps, and smart thermostats. This helps utilities enhance grid resilience, develop innovative tariffs, increase customer engagement, and accelerate decarbonization at scale. You will join the client delivery team supporting European clients through their technology transformation, focusing on implementing our Residential Flexibility product. The Client Delivery Lead manages end-to-end implementation, working closely with Kraken’s technology and operational teams and the client to deliver results. This role requires a deep understanding of Kraken’s workings, the ability to interpret client requests, and to refine solutions that leverage existing and new capabilities. You will bridge technology, people, and processes to foster innovation and improvements, supporting clients in adapting to Kraken’s ways of working. You will collaborate with product managers and developers to communicate development needs and serve as a client liaison. What you will do Manage relationships with client counterparts (product and business owners) Be the primary contact for technical development and escalation for domain/product issues Triaging requests and communicating priorities internally Summarizing and articulating client needs, considerations, and timelines to facilitate platform development Support engineering to deliver product features Challenge clients to think differently about tech development, supporting our iterative deployment approach This is a hands-on, individual contributor role. We are a flat, agile organization seeking open-minded, adaptable individuals comfortable with ambiguity and change. You should be a self-starter willing to tackle problems, and committed to Kraken’s principles of simplicity, client benefit, and efficiency. You should challenge beliefs, consider multiple viewpoints, and support clients beyond your immediate remit. We aim to build a universal platform that accelerates the green energy transition, and we are excited about how Kraken can change lives and address the climate crisis. If you share this vision, Kraken Tech is for you. Your Key Success Factors Strong client delivery and/or product ownership experience Experience with flexibility products is a plus Knowledge of product management and customer journeys Understanding of technology trends Excellent communication, collaboration, and presentation skills Influencing skills and ability to challenge traditional thinking Experience managing complex delivery pipelines Patience and initiative, understanding client transformation timelines Effective time management and a proactive attitude Consulting experience is advantageous This role is based in Europe (Spain, Italy, France, Germany), with expected travel Why you’ll love it here Our culture — voted best company to work for in 2022, with a supportive, empowering environment Purpose — committed to helping customers, advancing technology, and promoting sustainability Flexible work environment and genuine work-life balance Relaxed holiday policy and social activities Equity options in the Octopus Energy Group Modern office amenities and a vibrant office culture Support for personal development through courses and training Please submit your CV in English. If this sounds like you, we’d love to hear from you. If you’re interested, apply now and let us support your journey with us. We value diversity and encourage applications from all backgrounds. We are committed to providing an inclusive environment and equal opportunities for everyone. J-18808-Ljbffr

Location: Perugia, Umbria, IT

Posted Date: 7/5/2025