SoftwareOne
Sales Operations Specialist
Job Location
Amsterdam area, Netherlands
Job Description
Join SoftwareOne's Sales Operations team in Amsterdam, Netherlands, and seize the chance to define a significant impact. As an inside sales expert and fluent in Dutch and English, you will be responsible for implementing and performing RFPs, ensuring outstanding and long-lasting relationships with vendors and clients. Key Responsibilities Develop and Maintain Relationships: Foster positive relationships with a specific set of collaborators and customers, ensuring long-term partnerships and representing the company professionally. Client and Internal Queries: Address and resolve all customer (and internal) queries and issues promptly as the first point of contact. Up-sell & Cross-sell Opportunities: Identify up-sell and cross-sell opportunities, translate market signals into new services, and share feedback with our Sales and Services team. Service Delivery Leadership: Lead all aspects of end-to-end service delivery to ensure flawless execution. Meeting Preparation: Prepare QBR meetings from an operational perspective and operational meetings with customers. Contract Renewals: Support the completion of software license contract renewals. Customer Onboarding: Ensure accurate customer onboarding, adoption, and visualization of customer data in the Client Portal. Quality Benchmarks: Achieve quality benchmarks, including minimizing the number of credit memos/churns. SLA Achievement: Ensure the agreed SLAs are achieved. RFP Process Management: Manage the entire RFP process from start to finish, ensuring timely submission of documents. Margin Optimization: Optimize margins with various vendors. Autonomous Decision-Making: Operate autonomously, making your own considerations and decisions. Process Ownership: Take ownership of specific operational processes, constantly seeking optimization. Required Knowledge, Skills, and Abilities Languages: Fluent in Dutch and English Operational Policies: Knowledge of operational policies and procedures and customer service techniques. Data Analysis: Ability to gather and analyze internal information to support opportunity developments. Negotiation and Communication: Strong negotiation and communication skills. Time Management: Excellent organizational, time management, and multitasking skills. Problem-Solving: Strong analytical abilities and problem-solving skills. Independence: Ability to work independently with minimal supervision. Work Ethic: Strong work ethic and dedication to delivering high-quality results. Collaborator Engagement: Effective engagement with collaborators and the ability to build positive relationships internally. LI-EOS
Location: Amsterdam area, NL
Posted Date: 7/5/2025
Location: Amsterdam area, NL
Posted Date: 7/5/2025
Contact Information
Contact | Human Resources SoftwareOne |
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