Global Head of IT & Systems

Company’s Overview At Invisibles Systems , we are shaping the future of IoT technology. Invisibles blend innovation and precision to deliver high-quality IoT solutions. With a manufacturing hub located in Ciudad Juárez, Mexico, we produce cutting-edge IoT solutions that connect people, devices, and businesses around the world. We are committed to excellence and to fostering a culture that values innovation and collaboration. Our state-of-the-art facilities and forward-thinking environment empower our employees to grow, learn, and contribute to products that make a real impact. We take pride in our skilled workforce, where every individual plays a vital role in bringing innovative ideas to life. Whether you're working on the production floor, in engineering, or behind the scenes in operations, your efforts will be part of something bigger helping shape how the world stays connected. Summary: The Global Head of IT & Systems is responsible for managing the company’s technology infrastructure, software tools, and information security across all locations. This role oversees system administration, onboarding/offboarding, SOC 2 compliance, and network security for approximately 300 employees. The ideal candidate is hands-on, detail-oriented, and capable of supporting a fast-paced operational environment with distributed teams and evolving systems. Key Responsibilities: Infrastructure & Systems Management Own the architecture, performance, and maintenance of all IT systems, including networking, file management, cloud infrastructure, and enterprise software. Lead all SOC 2 compliance initiatives and audits to ensure the company remains compliant Oversee deployment, updates, and troubleshooting for core platforms (e.g., ERP, productivity tools, device management, VPN). Ensure uptime and reliability of on-site and cloud systems across all locations, including manufacturing environments. IT Operations & Support Lead all IT support activities, ensuring timely resolution of user issues and requests across sites and shifts. Manage the onboarding and offboarding process for all users, including device setup, access provisioning, and deactivation. Maintain an accurate IT asset inventory, software license records, and systems documentation. Security & Compliance Implement and maintain SOC 2 and other relevant IT compliance standards, partnering with external auditors as needed. Manage network and endpoint security, including firewalls, threat detection, user access controls, and patch management. Conduct regular risk assessments and lead incident response planning and execution. Team, Vendor & Budget Management Lead and develop a small IT team (or manage MSP partners), setting clear priorities and expectations for support and systems administration. Manage relationships with IT vendors and service providers, including contract review, performance tracking, and SLA enforcement. Own the IT budget, including forecasting, expense management, and cost optimization for hardware, software, and services. Qualifications: 6 years of progressive IT leadership experience, including system administration, security, compliance, and user support. Hands-on expertise in networking, cloud services (e.g., Microsoft 365, Google Workspace, Azure), and device management. Experience implementing and maintaining SOC 2 or similar compliance frameworks. Proven experience managing IT budgets and vendor contracts. Experience supporting both office and manufacturing environments is strongly preferred. Fluency in English and Spanish is required. Invisible Systems is proud to ensure equal employment opportunities to all individuals regardless of their race, color, religious creed, national origin, ancestry, physical or mental disability, sex, gender, gender identity, gender expression, sexual orientation, age, medical condition, genetic information, marital or registered domestic partnership status, military or veteran status, or any other characteristic protected by state, federal, or local law. We strive to provide a stellar experience throughout the application process and ensure all applicants will be given proper consideration based solely on merit and Invisible’s business needs. Invisible Systems is dedicated to working with and providing reasonable accommodations to individuals with physical and mental disabilities.

Location: Ciudad Juárez, Chihuahua, MX

Posted Date: 7/6/2025