SAP Support Manager

To lead the support, optimisation, and continuous improvement of SAP and enterprise applications across our hospital network. This is a strategic role that ensures system performance, user satisfaction, and alignment with clinical and business goals. REQUIREMENTS Minimum Qualifications Bachelors degree in Information Systems, Computer Science, or related field. Minimum Experience Minimum 5 years in SAP system administration and support, ideally in a healthcare or regulated environment. SAP and ITIL certifications are highly desirable. Key Competencies Proficiency in SAP S/4HANA or ECC Integration tools (e.g., PI/PO, BTP) Data management Access control Project/vendor management DELIVERABLES Lead SAP Application Management: Oversee the support, maintenance, and enhancement of SAP systems, ensuring high availability, performance, and compliance. Drive Business Alignment: Translate business needs into scalable SAP solutions that support clinical, financial, and administrative functions. Ensure Quality and Compliance: Manage testing, upgrades, and audits to maintain system integrity and regulatory compliance (e.g., POPIA). Champion User Enablement: Lead training, change management, and user support initiatives to enhance adoption and satisfaction. Manage Vendors and Contracts: Oversee SAP service providers, licensing, and SLAs to ensure value and performance. Promote Continuous Improvement: Establish a Centre of Excellence (CoE) for SAP and drive innovation through best practices and new technologies. Support Governance and Reporting: Implement performance metrics, reporting standards, and risk management frameworks.

Location: Sandton, Gauteng, ZA

Posted Date: 7/12/2025