Head of Retail

Are you ready to lead a dynamic retail division that operates in one of the most unique and fast-paced environments the cruise industry? We are looking for a strategic, experienced, and hands-on Head of Retail to join our team in Hoofddorp. This role is not your typical retail leadership position. It’s fully focused on cruise retail — managing operations, brand partnerships, and customer experiences tailored specifically for the cruise market. That’s why experience in the cruise lines business is preferred As Head of Retail, you’ll take ownership of the performance and direction of our cruise retail operations. Leading a team of 3–5 direct reports, you'll drive strategy, optimize execution, and ensure we deliver an exceptional retail experience across our cruise partnerships. Your responsibilities will include: • Developing and executing retail strategies aligned with business objectives. • Analyzing market trends and identifying opportunities for growth, particularly within the cruise lines sector. • Managing brand relationships, supplier contracts, and pricing negotiations. • Overseeing daily retail operations including sales, marketing, inventory, supply chain, and customer service. • Leading, mentoring, and developing a high-performing retail team. • Managing budgets, sales forecasting, and financial performance analysis. • Ensuring a consistent and exceptional customer experience. • Maintaining compliance with legal, regulatory, and company policies. Who You Are: • A senior retail professional with a Bachelor’s degree in Business Administration, Retail Management, or a related field. • Proven experience in retail management, with a successful track record in a leadership role. • A strong understanding of retail operations, merchandising, customer service, and financial management. • Fluent in English, both written and verbal. • Experience in the cruise lines business is a must — you understand the operational and cultural context of this unique environment. You bring strong leadership, accountability, entrepreneurial drive, adaptability, and market orientation. You know how to build and empower high-performing teams and engage stakeholders across borders. Benefits - Generous Leave Policy: Enjoy 25 days of leave annually, with the option to purchase an additional days. Professional Development: Access to LinkedIn Learning and a dedicated team to support your personal and professional growth. Gourmet Dining: Delight in meals prepared by our talented, international private chefs. Weekly Socials: Unwind with drinks and snacks every Friday at our in-house bar. Exclusive Events: Participate in our renowned Summer and Christmas parties, featuring activities like go-karting and boat rentals. Travel Reimbursement: We cover your commuting expenses to and from the office. Diversity Celebration: Celebrate our vibrant workplace with over 47 nationalities. Health and Wellness: Fresh fruit available daily. Employee Referral Program: Earn rewards for referring qualified candidates. Industry Engagement: Opportunities to attend trade shows and industry events. Dynamic Work Culture: Be part of a young, ambitious, and international team. Autonomous Environment: Thrive in an independent and supportive work setting. Retirement Plans: Secure your future with our comprehensive pension plan. Office Ambiance: Experience a vibrant atmosphere with a Sonos on each floor.

Location: Hoofddorp, North Holland, NL

Posted Date: 7/12/2025