Account Handler

Account Handler The Role: Due to continued growth, we are looking for an experienced Account Handler to become a vital part of our Liverpool team who are dedicated to providing professional advice and exceptional service to all clients. Extensive training on our specific systems and processes will be given, but the ideal candidate will have 3-5 years of experience in an Account Handler role. What We Can Offer You: A salary between £30,000 - £32,000 depending on experience. Great company culture that values internal growth and professional development. A competitive Benefits Scheme (Further details on some of our benefits can be found at the bottom of this advert). Hybrid working once the relevant training has been completed. Responsibilities: Acquire and maintain knowledge of Insurance products to include Property Owners, Engineering, Contract All Risks, Terrorism, & Management Liability, plus other axillary insurance which many be required Upon completion of training you will be assigned specific medium-sized portfolios, with an overall book of premiums under £3,000,000 Dealing with a book of renewals up to 600 policies Develop and sustain effective working relationships with account executive and customers, ensuring complete customer satisfaction as is reasonably possible Building and maintaining relationships with insurers Produce correspondence to required timeframes and quality standards Issuing and processing new business documents, mid-term adjustments, cancellations and renewals Provide new business quotations and re-broking existing renewals Face-to-face client meetings occasionally both inside and outside the office Keeping accurate records always and filing in the agreed manner Answering general queries competently by telephone, email, post or in person, ensuring the information provided is accurate To attend any appropriate training courses given inside and outside the office To complete and pass mandatory training modules set within the time given to remain compliant Assisting the Managers and other members of the team Experience: Previous experience in an Account Handling role (Insurance) is required. Client service and administrative experience, adhering to processes and systems with a high level of accuracy and attention to detail, to support client service delivery. The ability to work in a team Accuracy and attention to detail A passion for building fantastic working relationships with clients and colleagues An appetite to learn and develop successfully with an inquisitive nature and a willingness to ask questions Basic understanding of the broking insurance market and the role of regulation and compliance. Organised with good time management skills working to agreed priorities. Good communication skills to effectively liaise with internal colleagues. Computer literate with good experience of using MS Office Suite. Minimum 5 GCSE, Grades A-C (9-5) including English and Maths. Why Join Us? Competitive salary and benefits package Flexible working and holiday options Pension, enhanced parental leave, and life insurance Discounts on technology, travel, and leisure Learning and development opportunities Volunteering and charity support days Join a company that values innovation, growth, and its people. Apply now to take the next step in your career. We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law. HP REF-222 687

Location: Liverpool, North West, GB

Posted Date: 7/12/2025