Key Account Manager Supply Chain DACH

Purpose of the role: Be the voice of your customers within Supply Chain & towards EDC Bilzen and vice versa. Drive the joint Supply Chain plans in close collaboration with the in-country Operations and Supply Chain Teams to optimize the overall SC performance, cost and customer satisfaction in a sustainable way. Werken bij Carglass®, da's elke dag aan de slag gaan in een sterk team met drive, trots en plezier. Als deel van de grote, internationale Belron®-groep groeien we volop met een sterk netwerk. Elk jaar helpen we met 850 medewerkers in België en Luxemburg meer dan 300.000 klanten met glasschade. Vanuit ons Europees distributiecentrum in Bilzen vertrekken dagelijks 5.000 ruiten en 24.000 onderdelen naar 30 landen. En dat doen we met de glimlach. Iets betekenen voor een ander - klant, collega, leverancier - dat doen we elke dag, voelt goed. En dat merkt iedereen. Purpose of the role: Be the voice of your customers within Supply Chain & towards EDC Bilzen and vice versa. Drive the joint Supply Chain plans in close collaboration with the in-country Operations and Supply Chain Teams to optimize the overall SC performance, cost and customer satisfaction in a sustainable way. Your Main Challenges: Customer Supply Chain Optimization Drive and support the business units to improve their main KPIs and challenge the existing Supply Chain processes to create the ideal customer journey jointly. Focus on further Supply Chain (SC) Integration with countries and E2E thinking (Supply Chain - Operations - Carglass Customers). Dive deep into branch processes & connect with frontline stakeholders (branches & call centers). Drive simplification and standardization where possible. Collect, share, develop & drive Supply Chain best practices & new ideas to help business units in becoming more efficient & profitable. Develop business cases to support future plans with strong financial figures. Add value to the business by leading, driving or supporting key Supply Chain projects. Key Account Management Establish excellent & trustworthy two-way relationships with all appropriate stakeholders (incl. Senior Stakeholders) in our Belron business units & Belron 4 Partners. Play a leading role in the preparation of sales budgets & forecasts of EDC Bilzen for regio DACH. Be the voice of your customers within Supply Chain Europe North & EDC Bilzen and vice versa. Set-up and drive routines to manage and control both the customer KPIs, as well as the supply KPIs. Propose improvements that will positively impact the customer performance on their main KPI's such as conversion/NPS/Retention. Work closely & develop excellent relationships with your colleagues of the European Supply Chain and within EDC Bilzen. You will report to the Customer Supply Chain Manager Europe North & ROW and become part of the Leadership Team of EDC Bilzen. Your profile Master level (ideal degree in Economics/Logistics) and/or proven track record in Operational management of decentralized service industries (this can be as an Operational Manager, Operations Support Manager or other Supply Chain roles). Minimum 5 years in a management role in an international environment where Supply Chain and Customer Service played a vital role. Customer Delight is part of your DNA and you have a proven track record in internal account management. You need to possess a strong commercial sensitivity, have a curious mind and a burning desire to be part of strategic and business development decisions. Act as a promotor and a driver of change (projects, future) with solid Project Management skills. You have an innate analytical feeling, ideally a track record in data analysis and/or have a first experience with business intelligence tools as Tableau or PowerBI. You have the ability to switch between holistic strategic elements and to zoom into details when necessary. Expressing yourself in English and German orally and in writing is a must. For candidates from Belgium the Dutch language is a must, for candidates outside Belgium the willingness to learn Dutch is a must. Mobility: expected to be present min. 2 days/week in Bilzen. Expected to travel up till 30% per year. Our offer: A challenging job with your own responsibilities and advancement possibilities in a dynamic team. An international company with stable growth patterns and attention for quality of life. Personal development that allows you to gain additional knowledge. An attractive salary package with fringe benefits, including a company car, meal vouchers and an annual bonus scheme. Our "Cafeteria plan" allows you to customize your benefits according to your own needs. Logistics, Key Account, Data analysis, Business unit, Simplification, Customer Service, KPI, Sensitivity, Driving, Business, Customer Experience, Mobility, Net Promoter Score, Economy, Supply chain, Customer Journey, Car glass, Budget, Service Industry, Forecasting, Conversion Rate, Tableau, Call centre, Project Management, Projects, Standardisation, Sales, Writing, Leadership, Best Practices, Retention, Management, Trustworthiness, EDC, Operations, KPI, DNA, Power BI

Location: Bilzen, 3740, BE

Posted Date: 7/13/2025