Administrator

Our prestigious client is seeking an experienced professional to join their established team. Our client is a leading market leader within the UK. Are you interested in joining a growing team to help contribute to their success? This role can offer hybrid working if preferred. What's in it for you? Hours of work: Monday to Friday 37.5 hours per week (30 mins lunch) Birthday off work Full training offered Development and progression available Job Duties First point of contact The main priority of an FPOC Administrator is to answer incoming calls and emails dealing with requests from clients and customers that require a routine response whilst directing more complexissues via calls or emails to the appropriate person/team To use mail merges to deliver general correspondence to clients and leaseholders To work with the Department Heads and Property Managers in the preparation of and responses to, all client, contractor, and customer communications whether by telephone, e-mail, or letter To assist in uploading documentation to various internal systems To oversee and accept/decline appointments for the Shrewsbury Office Diary To liaise with other LSH Residential departments to obtain or provide information relating to the portfolio To attend internal meetings as required To carry out all duties within ARMA guidelines and codes of practice To complete all mandatory online training courses in a timely manner and to take part in optional training courses as considered appropriate by the Department Head To ensure that FCA regulation guidelines are adhered to in all working practices and behave in accordance with these rules and Treating the Customer Fairly guidelines To be courteous and professional in all dealings with clients, customers, contractors, and the general public To always be punctual and ensure that you are dressed in accordance with the Company Dress Code To be an active team member; contributing to the motivation and achievements of the department To endeavour to remain informed of new relevant legislation and best practice guidelines Experience: Administration and customer service Have a good level of education Experienced with Microsoft Office Programs -Word/Excel/Outlook/CRM Systems Skills: Excellent telephone communication skills and ability to communicate at all levels ESSENTIAL Efficient, effective, and highly organised Management of own time Strong Administration skills Own autonomy in the role Self-motivated, positive attitude Able to work under pressure Interested? For more information about this vacancy, please contact Rosie at Proactive Personnel, Telford.

Location: Shrewsbury, West Midlands, GB

Posted Date: 7/13/2025