Store IT Support Specialist

Position: Store IT Support Specialist Department: IT Operations – Autogrill Italia The Store IT Support Specialist supports daily IT operations across Autogrill Italia’s Food & Beverage stores. The role ensures business continuity through system monitoring, vendor coordination, and incident management, with a strong focus on cash register systems , hardware components, and POS-related infrastructure, in line with ITSM best practices. Key Responsibilities Manage IT incident tickets via the HDA platform, ensuring resolution within defined SLAs. Coordinate remote and on-site vendors , ensuring timely interventions and quality resolution to minimize downtime and avoid repeat issues. Oversee telecom lines and store network infrastructure (WAN/LAN/Wi-Fi) , acting promptly in case of disruptions. Oversee support activities for cash register systems , including hardware components and basic software issues , in coordination with external vendors. Handle IMAC and incident activities related to: Banking POS terminals; Ticket Restaurant POS; Lottery POS systems; Digital signage platforms; In-store audio systems. Ensure daily checks for the electronic transmission of fiscal data to the Italian Tax Authority ; escalate anomalies as needed. Supervise IMAC activities for devices and infrastructure, providing technical details to vendors and tracking timely execution. Monitor the ticket backlog , ensuring vendor accountability and SLA compliance. Generate regular reports on ticket trends, vendor performance, and recurring operational issues. Requirements Solid knowledge of cash register systems (TCPOS) and POS-related issues in F&B or retail environments. Basic network troubleshooting and understanding of LAN/WAN systems . Experience with ITSM ticketing platforms . Familiarity with regulations for electronic fiscal data transmission . Strong skills in vendor coordination , SLA tracking , and escalation . Ability to prioritize, analyze , and manage technical incidents efficiently. Technical diploma (IT, telecommunications, electronics) or Bachelor’s degree in STEM disciplines . At least 2 years of experience in operational IT support, preferably in F&B, hospitality , or large-scale retail environments. Ability to work under pressure with a solution-oriented mindset . Excellent communication skills and ability to interact with vendors and internal stakeholders . Attention to detail and accuracy in documentation and service request processes . Preferred Qualifications Knowledge of ITSM best practices ; ITIL Foundation certification preferred. Experience with platforms such as ServiceNow , HDA , or similar. Ability to read and understand technical English documentation . Work Setup Based at Autogrill Italia HQ . Occasional travel across Italy may be required. On-site interventions only in exceptional cases ; routine activities are handled remotely from headquarters. Full-time contract fixed-term lasting 2 years. Smart working, 7 days per month.

Location: Rozzano, Lombardy, IT

Posted Date: 8/1/2025