Customer Services Administrator

Job title: Customer Services Administrator Location: Office based in Ringwood, Hampshire, BH24 3SG Hours: 37 per week, Monday to Friday About the role We are looking for a Customer Services Administrator, who will be based at our stunning offices in Ringwood, ensuring that our retired homeowners receive the highest standards of service. As Customer Services Administrator, you will be co-ordinating information and works relating to property issues arising at our retirement Lodges, ensuring that building defects and snagging issues are dealt with courteously, professionally and in a timely manner. Your main responsibilities will include: Managing and co-ordinating workload using COINS, our CRM system Filtering issues and prioritising tasks and workload Scheduling work plans for our field-based Customer Service Technicians Updating the CRM system with real time information to keep abreast of implementation, delivery times and work schedules Raising purchase orders and dealing with invoices Sourcing contractors where necessary Managing stakeholder and homeowner expectations This is a busy and interesting role that combines a variety of skills in administration and customer service. You will liaise on a daily basis with a wide range of internal and external contacts, including our homeowners, Lodge Managers, internal teams such as sales and finance, contractors and suppliers. Occasionally, you may be required to visit retirement developments across the country, so you'll need a driving licence and be willing to travel. About you We are looking for a self-motivated, diligent and personable administrator who prides themselves on providing a first-class customer service. In addition, you will evidence recent office-based experience, with an organised and methodical approach to juggling tasks and workload. This is the perfect opportunity for someone who enjoys working as part of a busy team whilst using their initiative. To be successful, you will demonstrate the following attributes and competencies; IT systems, database knowledge and use of MS Office applications including Excel Excellent communication and listening skills Organisation and prioritising skills Ability to professionally manage expectations, both verbal and written Problem solving Sound judgement and decision making Time management It would be advantageous to have a background in a property related field, although not essential. How you'll be rewarded Competitive salary Annual holiday entitlement - 24 days Bank Holidays Day off on your Birthday to celebrate the occasion Induction and training from day one Group Personal Pension Plan Life Assurance Health Screening Eye Care reimbursement Colleague reward schemes and incentives Employee Assistance Programme for personal and professional advice Professional development/CPD Social events ESG - environmental, social and governance commitment Churchill Foundation providing charitable and themed events across the Churchill Group Hero awards linked to our values About us We are Churchill Living, the leading provider of housing that offers freedom, independence, and unrivalled living value for the over 60s, and we're looking for people like you! As a family-run, privately-owned business we have a strong culture built on trust and integrity. We're proud of what we do, and the people we work with, and we believe in giving something back to the communities where we operate. Our success is built on our fantastic team of more than 700 Colleagues across the country, which is growing all the time. We pride ourselves on building beautiful, quality apartments in desirable locations across the country for those looking for greater freedom and independence. Our developments are designed to provide safety, support and a sense of community for our Customers to enjoy, ensuring peace of mind for them and their families. We are proud to have been voted a Sunday Times Top 10 'Best Places to Work' based on our Colleague feedback. Not only that, but we've won a host of industry awards including the prestigious Housebuilder of the Year at the WhatHouse? Awards We understand the importance of protecting your personal data when you submit a job application. For more information on how we process your personal data please read our Privacy Policy.

Location: Ringwood, Hampshire, GB

Posted Date: 8/1/2025