Technical Email Operations Specialist

Position: Technical Email Operations Specialist Job Description: We’re looking for a Technical Email Operations Specialist to join our growing Experience Strategy & Design (XSD) team, supporting the Experience Communications pillar. This role is essential in building, managing, and optimizing transactional and system-triggered email communications that support critical customer workflows, platform interactions, and lifecycle journeys. You’ll serve as the technical owner of operational email delivery across our B2B digital ecosystem - ensuring communications are executed with precision, aligned with customer intent, and integrated into our broader experience strategy. You’ll work closely with UX/UI, CX, product managers, developers, and content strategists to bring seamless, customer-first communications to life. What You’ll Be Doing: Own the technical execution and QA of transactional, triggered, and operational emails (e.g., confirmations, onboarding flows, platform notifications, lifecycle updates) Collaborate with product, development , and data teams to understand trigger logic and ensure messages are mapped to the right customer behaviors and system events Build and maintain automated workflows and logic-based email programs within CRM/ESP platforms (e.g., Oracle Eloqua, Salesforce Marketing Cloud ) Ensure templates meet UX and brand standards - developing modular templates that support consistency Partner with Experience Operations (Content Strategy, SEO, Web Editing) to align copy, links, and metadata with user journeys and governance models Troubleshoot rendering and deliverability issues Monitor performance metrics (e.g., delivery, open/click rates, bounce/spam issues) and identify opportunities for continuous improvement Maintain documentation of technical workflows, email specs, governance, and QA standards Ensure compliance with email regulations (GDPR, etc.) and internal data use policies Contribute to the evolution of our customer communication framework by recommending scalable solutions and best practices What We Are Looking For: 5 years of experience in technical email operations, preferably in a B2B digital environment Hands-on experience with CRM platforms; knowledge of HTML/CSS for email required Familiarity with personalization, segmentation, and trigger logic based on user data and behaviors Experience working in Agile, product-led environments alongside developers and designers Understanding of dynamic content, tokens, and data mapping Working knowledge of QA tools and methodologies for cross-client email rendering Strong troubleshooting, documentation, and communication skills Comfort managing multiple priorities across technical and non-technical teams Who You Are: A builder and problem solver with a deep attention to detail Technically curious, operationally minded, and comfortable in both strategy and execution Collaborative and proactive, with a strong sense of ownership Customer-obsessed and focused on delivering communications that are relevant, timely , and valuable Excited to contribute to a growing, multidisciplinary Experience Strategy & Design team Work Arrangement: Hybrid: 3 days in office/2 days work from home What's In It For You: At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package. 30 days of Christmas bonus 40% vacation premium 12 vacation days plus 2 floating days, sick days and holidays Vision and Dental Assistance Life Insurance Healthcare Insurance 10% Food/Pantry Vouchers Restaurant Vouchers 13% Savings Fund Access to Arrow’s Employee Discount Program Growth Opportunities, and more! Apply now! LI-HN1 Annual Hiring Range/Hourly Rate: $50,000.00 - $60,000.00 MXN Monthly Location: MX-JAL-Tlaquepaque, Mexico (HPE Guad office) Time Type: Full time Job Category: Business Support

Location: Tlaquepaque, Jalisco, MX

Posted Date: 8/2/2025