Short Term insurance manager

Job Title: Short-Term Insurance Manager Working Hours Monday to Friday: 08h30 to 16h30 Office-based role (not hybrid or remote) Overview We are looking for a proactive, efficient, and tech-savvy Short-Term Insurance Manager to lead and oversee the short-term insurance division. This individual will serve as the key point of contact for all short-term insurance matters and must have the experience and competence to run the division independently — from client interaction to policy management — with minimal oversight. Core Responsibilities Leadership & Oversight Head of the short-term insurance division Responsible for day-to-day management of the team and workload distribution Ensure internal systems and workflows run smoothly Renewals & Servicing Proactively manage and process policy renewals Ensure competitive pricing and appropriate cover for clients during renewal season Claims Management Handle claims from notification to settlement Liaise with clients, assessors, and insurers to ensure a smooth, professional process Keep clients updated and manage expectations throughout Client Engagement Handle all queries, amendments, endorsements, and servicing of policies Provide advice where necessary (non-representative advice) Build relationships with clients and provide a high-touch service Policy Issuance & Underwriting Confidently issue policies using insurer portals Adjust cover levels, apply endorsements, and load or remove risks as needed Key Attributes & Abilities Required Based on operational needs and prior challenges: Tech-Savvy & Systems Fluent Must be comfortable using insurance provider portals Able to work efficiently with email, shared folders, Excel, and CRM tools No fear of learning new systems or navigating insurer platforms Detail-Oriented & Organised Able to track renewals, claims, and client requests without dropping the ball Must be methodical and structured in approach Good with follow-ups, timelines, and meeting deadlines Client-Facing Confidence Professional and friendly communicator Able to manage difficult conversations and explain policy terms clearly Strong interpersonal skills and client service mindset Independent & Accountable Can run with tasks from start to finish without hand-holding Takes ownership of the division and its performance Seeks solutions before escalating problems Commercially Minded Understands the importance of retention, upselling, and maintaining client satisfaction Looks for ways to add value to clients and the business Energetic, Reliable & Driven Brings energy to the team Shows up on time, does what they say they’ll do, and gets things done without excuses Doesn’t wait to be told — they take initiative Respects Delegation & Structure Understands that the advisor (you) focuses on advice, not admin Does not pass tasks back up the chain unnecessarily Works well in a role-based structure and respects boundaries

Location: Port Elizabeth, ZA

Posted Date: 8/2/2025