Business System Analyst

Our employer is a Toronto-based Zoho Advanced Partner with outstanding achievements in delivering high-quality services to clients using Zoho technologies. They are looking for an experienced Business Analyst and Project Manager (2 in 1) to join their team. The company focuses on Zoho implementation, solution design, Zoho integrations with 3rd party tools, and migration to Zoho. Full-time, in-office position (Vaughan) Reporting to the CTO (company size: 10 people) The role might involve occasional travel to customers and industry events Applicants must be legally eligible to work in Canada Compensation Range: 75-85k CAD performance bonus Vacation days: 10 days Benefits: no Probation period: 3 months The candidate must have the experience to cover the following aspects: Business Analysis Understand and analyze customer's business model and processes Gather customer's requirements Develop Zoho solution design with the Zoho experts’ team Collaborate on tech pre-sale with our Sales team, including running custom system demos and managing proposal development Project Delivery Develop project scope, plan, and tasks backlog Manage project tasks and timelines Lead developers and system configurators Create documentation Test delivered solutions Develop training materials and conduct customer training sessions Configure and customize Zoho system – basic functions Requirements IT/software engineering education - preferred Decent experience in business analysis - must Experience in project management and DEV team management - must Experience in business software implementation and configuration - must Proven experience of working with customers and conducting meetings and workshops - must Excellent communication and verbal skills in English - must Proven experience in business processes mapping and design Good understanding of data modeling including ERD and other design tools Familiarity with software configuration tools and software development methodology Familiarity with software design and integration patterns Additional requirements: Ability and willingness to work in a small and a very dynamic and flexible team Strong self-education capabilities Ability to run multiple projects and activities simultaneously Proactive approach and "can do" attitude Solid personal time management and prioritization skills Ability to work in a multi cultural environment and strong collaboration skills

Location: Vaughan, Ontario, CA

Posted Date: 8/2/2025