Front End Developer - HMRC - HEO (IT)

We're looking for a Front End Developer with a strong background in enterprise platform development, particularly within environments such as ServiceNow, Salesforce, or SAP. This role blends front-end scripting with platform enhancement, IT operations, and user access management to deliver impactful services across our organisation. You'll contribute to the design, development, and support of IT operations solutions based on ServiceNow best practices, aligned to organisational KPIs and service excellence standards. Person specificationDevelop and enhance features within the ServiceNow platform. Support incident and problem management assigned to Platform Support. Implement service requests and technical change delivery. Implement patches and upgrades to ensure the platform remains secure, stable, and current. Collaborate with analysts and architects to design technical solutions. Manage IT incidents, perform vendor liaison, and ensure timely resolution. Maintain service level agreements (SLAs) and workflow configurations. Ensure secure access management using Active Directory. Work across teams to scope and deliver new tooling requirements. Provide outstanding customer service and internal communications. Support quality documentation, internal policy, and platform compliance. Manage data imports and reporting for supported tools. Participate actively in Agile ceremonies and team collaboration. Participate in the evaluation of new tooling within SC&TS, understanding requirements and ensuring alignment throughout. Please note: This role requires NSV checks at Security Clearance (SC) and you must either hold or be willing to obtain this prior to take up duty. See Additional Security Information below.

Location: UK, GB

Posted Date: 8/2/2025