Manufacturing IT Support Engineer

Job Title : Manufacturing IT Support Engineer Location: Onsite Broughton or Filton Contract Type: 6-Month Contract Rate: £360 £380 per day (Inside IR35) Clearance Requirement: UK Passport only Working Pattern: 100% Onsite | MonFri | On-call support on a need basis The Opportunity: Join a high-impact team supporting critical manufacturing applications at one of the worlds leading aerospace manufacturers. This role places you on the shopfloor frontline , supporting production systems and ensuring operational continuity for industrial-grade IT and OT systems. Its a hands-on role within a high-tech manufacturing environment, perfect for professionals with a passion for automation, industrial IT, and real-time production systems. Key Responsibilities: Monitor and resolve shopfloor IT/OT incidents (ServiceNow preferred) Act as the first point of contact for functional and technical issues Coordinate triage and resolution across multiple technical teams Maintain SLA targets and ensure high-quality service delivery Collaborate with SMEs and cross-functional stakeholders Communicate with vendors, OEMs, and business users Support endpoint devices (barcode printers/scanners, MRTs, smart devices) Follow standard ITSM processes: Incident, Change, Problem, Capacity Participate in knowledge transition and shift handovers Must-Have Skills & Experience: Strong knowledge of Manufacturing IT/OT environments Experience supporting shopfloor systems and devices Familiarity with ServiceNow and ITIL processes Hands-on experience with industrial endpoints (Printers, Scanners, MRTs) Excellent stakeholder communication and problem-solving abilities Ability to work on a rotating shift model and on-call as needed (no visa sponsorship or remote flexibility)

Location: Bristol, South West, GB

Posted Date: 8/2/2025