Soft Services Manager

Exciting Opportunity: Soft Services Manager Location: Lakeside Shopping Centre, West Thurrock, Essex Working Pattern: Full-time, 5 days out of 7 (includes duty management one weekend per month) Lakeside is levelling up — and this is your chance to join the transformation. With £50m investment on the way, a brand-new leasing strategy, and bold ambitions to become a top 5 UK shopping destination, Lakeside is redefining retail and leisure in the UK. As Soft Services Manager , you’ll lead the teams that shape the daily experience of over 20 million annual visitors. ️ What You’ll Be Doing: Leading large multi-disciplinary teams across cleaning, security, waste, and customer-facing operations Ensuring first-class service delivery through contractors and in-house staff Driving innovation, sustainability, and continuous improvement Managing budgets, KPIs, audits, and high-impact service contracts Acting as Silver Command in major incidents and ensuring all compliance measures are met Championing a “Best in Class” visitor experience from car park to centre court What We’re Looking For: People-focused leaders from hospitality, retail or leisure sectors ready for something new Experience in soft services, FM, or guest-facing operations Strong communicator and motivator who thrives in fast-paced environments Operationally sharp with an eye for detail and team development Confident in compliance, incident response, and safety standards Why Join Lakeside? This is a unique opportunity to take on a brand-new role , shape the guest experience at one of the UK’s most iconic centres, and grow with a business committed to ambition, reinvention, and excellence. Ready to lead the change at Lakeside? Apply now and help shape the future of this super-regional retail & leisure destination.

Location: West Thurrock, UK, GB

Posted Date: 8/2/2025