Senior User Researcher

Senior User Researcher London (Hybrid working) Up to £76,000 10% bonus benefits ️ Permanent | Human-Centred Design | Public Sector We’re hiring a Senior User Researcher to join a global design studio that’s redefining how people experience public services. You’ll lead research that puts people first—shaping accessible, meaningful services that deliver long-term value. This role sits in a multidisciplinary team where design, strategy and tech are deeply integrated. You'll work alongside designers, BAs, engineers and product teams to ground decisions in real insight. What you’ll be doing: Plan and lead end-to-end user research across Discovery, Alpha, Beta and Live phases Use mixed methods (depth interviews, usability testing, contextual inquiry, surveys) to surface insight Translate research into clear, actionable outputs—user journeys, personas, problem statements Guide backlog prioritisation and service decisions based on evidence Embed user feedback loops into agile delivery Communicate findings through reports, artefacts and stakeholder playback sessions Champion inclusive and accessible research aligned to GDS and WCAG standards Mentor junior researchers and help evolve the internal research practice What you’ll bring: 8 years in user research, service design or human-centred design roles Strong experience working on complex digital services in agile teams Confident presenting to senior stakeholders and advocating for users Knowledge of GDS standards, GOV.UK design patterns, and public sector delivery Understanding of accessibility and inclusive design principles Eligible for SC clearance (British citizen or 5 years continuous UK residency) Experience with SaaS or Salesforce a bonus, but not essential What’s in it for you: £76,000 base 10% bonus Flexible hybrid working (London hub) Inclusive and supportive design culture Opportunity to work on high-impact, public-facing services Career development within a global design network Great benefits: learning budget, healthcare, networks for women, neurodiversity, LGBTQ and more To learn more about the role or apply, drop me a message directly. Let’s chat if you’re curious, even if you’re not actively looking

Location: City of London, London, GB

Posted Date: 8/2/2025