Service Desk Support

Service Desk Support (L2) Immediate Start Location: London, UK (Onsite, 5 days per week with on-call rota and after-hours support as needed) Contract: 6 months initially (immediate start required) Day Rate: £170-£200 inside IR35 Our client, a large global consultancy, is seeking an experienced Service Desk Support Engineer (Level 2) to join a growing team in London. This role requires hands-on expertise in troubleshooting and resolving complex technical issues while delivering excellent customer service to end-users across multiple sites. Key Responsibilities: Provide second-level support for incidents and service requests across various channels. Troubleshoot and resolve hardware, software, network, and performance issues (AD, Intune, Exchange, etc.). Deliver in-person support at Head Office locations and facilitate hardware requests. Maintain and administer IT systems, using remote tools and diagnostic utilities . Escalate complex incidents with thorough documentation and troubleshooting steps. Assist in managing major incidents , with a focus on clear end-user communications. Contribute to knowledge base articles and promote knowledge sharing across teams. Support training for Level 1 employees and encourage best practices. Identify opportunities for process improvement and automation. Requirements: Previous Service Desk L1 & L2 experience. Strong skills in Active Directory, Intune, Exchange Server , and troubleshooting network issues. Ability to travel to multiple sites . Based in London and available to start immediately . Excellent communication and problem-solving abilities. If youre a proactive and technically skilled Service Desk professional ready to take on a hands-on role in a dynamic environment, we want to hear from you! If you have the relevant skills and experience, please apply promptly and we will be in touch to discuss your application further. Please note that due to the volume of applications we receive, it is not possible to provide feedback on all applications so if you have not heard from us within 2 weeks then unfortunately you have been unsuccessful on this occasion.

Location: South West London, South East, GB

Posted Date: 8/3/2025