Technical Operations Lead

We are seeking a dynamic and skilled Operations Technical Lead to join our Centre Operations team in Wakefield. This role is pivotal in driving continuous improvements within our Awarding Organisation (AO) Operations team. Youll identify and either support or lead a wide range of internal process and data improvement projects, establishing the implementation of positive changes that result in improved efficiency, KPIs and quality of service across the operations teams. Experience or qualifications in business improvement techniques such as Lean Six Sigma would be advantageous. In this role, you will leverage your knowledge and skills in Excel, Power BI, and Power Automate to recommend and specify process and system improvements, supporting tactical improvements that complement existing and future technologies. You will support colleagues across AO Operations with data and reporting requirements, ensuring successful data analysis and understanding. The practical bits: This is a full-time, office-based role in Wakefield (Office Hub is located at WF1 2UF). Our Centre Operations team core hours are Monday to Friday 08:00 18:00. Occasional travel may be required for internal and external meetings. We are currently unable to offer hybrid or remote working for this position. Bonus perk: Our Wakefield office is dog-friendly - so dont be surprised if your spreadsheet review is interrupted bya nudge asking for attention or your next meeting includes a wagging tail or two. We firmly believe in pawsitive vibesat work! Sadly while we dont offer hybrid or home working for this role at the moment, you will get the joy of realdesks, actual humans to talk to, and the occasional dog politely asking for a treat. Worth it? We think so! As were an Awarding Organisation we have a number of high-stakes qualifications including T Levels and ourworkload peaks during the late Spring / early Summer. Our teams are expected to provide additional flexibilityduring this time, working longer hours and sometimes on weekends to meet the needs of the business. Please note that we shortlist applications on an ongoing basis and depending on volume we may close the advertearly, so please submit your application as soon as possible to avoid disappointment. This appointment will be made on merit. We believe that diversity and inclusion strengthen and enriches us, and that it is the responsibility of everyone at City & Guilds to drive this value. As ethnic minority groups and disabled people are currently under-represented, we particularly encourage and welcome applications from these communities. About the role This is a unique opening within the business which will report to a Lead Operations Manager within the Centre Operations arm of our Awarding Organisation (AO) Operations function. Your responsibilities will include: Identifying areas and/or processes that require improvement and implementing a delivery project plan to deliver these improvements on time Utilising capabilities in Excel, Power Automate and Power BI alongside other tools available to you to implement process improvement and data reporting and analysis Working with internal stakeholders and external suppliers to ensure delivery of improvements Driving improvements that have a positive impact on process efficiency, KPIs and quality of service Creating tools to aid colleagues to identify, analyse and interpret trends or patterns in complex data sets, with emphasis on risks management About you Please ensure you read the attached role profile in full, inclusive of the working arrangements and positive working behaviours we expect from all our colleagues. The right candidate should be able to demonstrate and range of the following: Working at pace, getting things done efficiently and effectively. Be enthusiastic, motivated and approachable. Advanced user of Excel, VBA, Power BI, SharePoint, Power Automate and other Microsoft applications. Ability to collaborate effectively with internal stakeholders and be a critical friend. Logical and methodical with exceptional analytical and quantitative problem-solving skills. Commitment to providing outstanding levels of service and to continually support innovation and improvement initiatives. A deep understanding of the importance of intelligence, dashboards and KPIs in driving business improvement. Our Story and Mission To find out more about City & Guilds please click on the following link: About us | City & Guilds What We Offer We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones. Youll receive an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays, pension, private healthcare, volunteering opportunities and much more. Next Steps and how to apply If you think this is the role and organisation for you then we would love to hear from you. Please submit your CV and complete our short application form using the apply button.

Location: Wakefield, West Yorkshire, GB

Posted Date: 8/3/2025