Customer Service Advisor pt

Are you someone who leads with empathy and compassion, evenin emotionally charged situations? Do you take pride in supporting others withpatience, understanding, and Integrity? We're currently looking for Part-Time Customer ServiceAdvisors to join our team in a dynamic and fast-paced environment. In thisrole, you'll be handling inbound calls to the Ministry of Justice (MOJ) and HerMajesty's Prison and Probation Service (HMPPS) switchboard-a hybrid servicesupporting government-run prisons across England and Wales. No prior experience is necessary, as full training will beprovided. What matters most is your ability to remain calm andcompassionate under pressure. We're looking for individuals who bring emotionalresilience, empathy, and a genuine desire to support others through sometimessensitive and challenging conversations. This is a 12-month fixed term contract, working on a parttime basis, 18hours per week. Your working hours will consist of Saturday andSunday 7am-5pm and will be worked from home. When working from home we expect the same level ofprofessionalism as if you were in the office, free from distractions and alwaysready to take your next call. What you will be doing: Answering all incoming calls. Using the internal system to provide an accurate and timely response, or escalating queries where applicable. Being customer focused at all times ensuring that excellent customer service is provided on all calls. Being a part of process and service improvements whether through suggestion or implementation. Working as part of a strong team, delivering results during peak times where calls are peaking. Being proactive in resolving queries both accurately and quickly. What you'll bring: Great conversational skills. Computer skills. Emotional resilience. Professional telephone manner. Great listening skills. It would be great if you had: Contact centre experience. If you are interested in this role but not sure if yourskills and experience are exactly what we're looking for, please do apply, we'dlove to hear from you! Employment Type: Part-time 18hours pw, 12m FixedTerm Contract Location: Newport (Remote) Security Clearance Level: willing to undergo SC Internal Recruiter: Becky Salary: £24,636pa Benefits: 25 days annual leave with the choiceto buy extra days, health cash plan, life assurance, pension, and generousflexible benefits fund Loved reading about this job and want to know more aboutthe sector? SSCL is the market leader in critical business supportservices for the UK public sector. Operating at size and scale since 2013, SSCLhas delivered over £750 million of savings - providing more funds for frontline public services. We transform services using digital solutions andinnovative technology, developing platforms that enable flexibility to meet thechanging needs of our Government, Defence and Police clients. We employ around 3,000 people who sit at the heart of our business strategy.Their passion and connection to our values and our purpose is what sets usapart and puts SSCL in the Top 20 of GPTW large workplaces. 'Living SSCL' meanswe deliver social value within our services and work with our clients andcommunity partners to support programmes such as education and employabilityinitiatives across the UK.

Location: Newport, GB

Posted Date: 8/3/2025