Customer Experience Specialist

Job Title: Customer Experience Specialist (Temporary - 6 Weeks) Location: Alcester (Office-based) Contract Type: Temporary (6 Weeks) Hours: Monday to Friday, 8:30am - 5:00pm (30-minute lunch) or 8:30am - 5:30pm (1-hour lunch) Pay Rate: £12.21 per hour About the Role: We are looking for a friendly, professional, and confident Customer Experience Specialist to join our team on a 6-week temporary contract. In this role, you will be speaking directly with clients and carers to gather feedback using a structured and scripted form. This is a great opportunity to contribute to improving our services by ensuring the voices of those we support are heard and understood. Key Responsibilities: Conduct outbound calls to clients and carers to gather feedback Use a scripted form to guide each conversation and record responses accurately Ensure all data is captured with a high degree of accuracy and professionalism Maintain a courteous and empathetic approach in all interactions Follow data protection and confidentiality guidelines Work collaboratively with the team to meet daily and weekly feedback targets Requirements: Excellent verbal communication and listening skills Comfortable making outbound calls and speaking with a wide range of people Confident using scripts and inputting data into forms or systems Strong attention to detail Reliable, punctual, and professional Previous experience in a customer service or feedback-gathering role is desirable but not essential

Location: Alcester, Warwickshire, GB

Posted Date: 8/3/2025