Concierge

About the Role We're looking for a professional and personable Night Concierge to join our team at RMG. As the first point of contact for residents and visitors, you'll be the welcoming face of the development, delivering outstanding customer service and ensuring the building remains a safe, secure, and pleasant place to live. Where will I be working? Full time at our Eden Grove site in Staines-upon-Thames (TW18 4ZT) Rota Nights - 4 on 4 off shift pattern - 7 PM to 7 AM What You'll Be Doing Providing a warm, professional welcome to all residents and guests Conducting regular building checks and ensuring communal areas are clean and secure Handling queries, complaints, and emergencies with calm and courtesy Monitoring CCTV and managing visitor access Managing deliveries and post in line with company procedures Issuing and logging keys responsibly Proactively addressing cleaning and maintenance issues Ensuring bikes are stored correctly and issuing warnings for unattended ones What We're Looking For Excellent customer service and communication skills Calm, courteous, and professional under pressure Strong organizational skills and attention to detail Honest, reliable, punctual, and well-presented Able to use initiative and prioritise workload Confident handling complaints and difficult situations Desirable Extras Experience with a reputable, market-leading developer SIA, door, and/or CCTV qualification Membership of a relevant professional association What does RMG have offer you? You'll not only be joining a thriving market leader where you'll benefit from working alongside the best in the industry, you'll also receive a superb package of company benefits including: 27 days holiday plus all Bank Holidays Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services Sponsorship for study and professional qualifications (up to 4 study days) Pension scheme (matched up to 7%) and Life assurance (4 x annual salary) As part of Places for People Group (RMG's parent company), you will have access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on on-line purchases and take advantage of many exclusive offers! What's next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us. If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk. If you are a recruitment agency please note we operate a PSL and do not take cold calls At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.

Location: London, Surrey, GB

Posted Date: 8/3/2025