Customer Care Agent

Customer Care Agent - London Gatwick Airport In partnership with Wilson James & The Best Connection - Aviation Are you passionate about helping others and ready to be a friendly, reliable face for travellers? We're hiring Customer Care Agents to join the Wilson James team at London Gatwick Airport, in partnership with The Best Connection - Aviation. This is your chance to support passengers, deliver exceptional customer service, and gain valuable airport experience in a dynamic, fast-paced environment. Job Details: Position : Customer Care Agent Location : London Gatwick Airport Pay Rate : £14.01 per hour Contract : Temporary - approx. 2 months Start Date : August / September Shifts : 6-hour shifts: 06:00-13:00 or 13:00-20:00 Schedule : 3 days per week - day shifts only Weekly Pay : Paid every Friday Overtime : Available Flexible availability required Key Responsibilities: Provide professional and friendly customer service at all times Escort special assistance passengers throughout the airport (on foot, by wheelchair, or buggy) Assist with passenger luggage when needed Perform safety and maintenance checks on mobility equipment Communicate effectively using IT handsets and radios Complete documentation accurately and on time Support your team and assist with additional tasks as required What We're Looking For: A positive attitude and strong work ethic Excellent communication and interpersonal skills Ability to work independently and stay calm under pressure A full UK driving licence - required Previous airport experience - helpful, but not essential Multilingual candidates are highly desirable! Why Join Us? Be part of a supportive, friendly, and experienced team Make a real impact on passengers' journeys Gain valuable experience in the aviation industry Flexible shifts with weekly pay Opportunity for overtime Please note: Due to the nature of our business, we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants to provide or be willing to obtain the following: Be willing to apply for a Criminal Record Check (Paid for by us!) Have a full 5-year checkable history (Obtained for you by us!) Have an in date and valid Photo ID (Passport, Driving Licence, ID Card etc) Be able to provide a full 5-year address history Be willing to attend an Aviation Security Course (Paid for by us!) Ready for Takeoff? If you're looking for a rewarding role where you'll meet new people every day and make a real difference - apply now and join a team that cares! Benefits Hourly rate as above (not age dependent) 28 days Paid Annual Leave pro-rata for PAYE (inclusive of statutory holiday) Induction Training Oncall Support Ongoing Assignment Overtime Available Pension Scheme Training Provided Weekend Work

Location: Gatwick, Surrey, GB

Posted Date: 8/3/2025