Field Service Engineer - Pharma

On behalf of our Client a global pharmaceutical company, IQVIA is looking for a Field Service Engineer who can join an exciting working environment in a dynamic atmosphere. MAIN TASKS AND RESPONSABILITIES: Handle service requests ensuring planning, organization, and execution of direct customer support services, promptly visiting customers, analyzing technical problems, and identifying the most appropriate solution. Prepare service quotes in accordance with company procedures, ensuring customer satisfaction and achieving the profitability goals of the division. Promote technical maintenance contracts, customizing the offer based on the customer's needs. Ensure the inventory is up to date and manage the direct handling of tools; Contribute to business development by identifying new opportunities through the analysis of customer needs and collaboration with sales and marketing teams. Establish effective relationships with customers to meet their needs, ensuring a positive outcome in terms of customer satisfaction and product image. Support the KAM in performing competitive intelligence analysis and identifying sales opportunities for injection systems and disposables. Responsible for carrying out administrative tasks to ensure the company's quality and safety standards as outlined by the policies. WHO YOU ARE: Degree in Biomedical/Electronic/Informatic Engineering or equivalent 4 years of experience in Radiology service maintenance Customer oriented approach Good organizational skills and ability to be autonomous in working schedules and priority definition High flexibility and collaborative approach Residence/domicile in Lombardia or neighboring regions (Emilia Romagna, Veneto, etc) Full availability to travel in Lombardia and throughout all the Italy territory Good knowledge of English (especially written) is a preferred requirement TYPE OF CONTRACT: Chemical Contract – temporary contract initially set for a 12-month period IQVIA reserves the right to evaluate candidates with domicile / residence and work experience / study with requirements responding to the open request. Applications WITHOUT the requirements Will NOT be fully taken into account. Please enter the authorization for the processing of personal data (DL196/2003) - General Data Protection Regulation (13 GDPR 679/16 –) to IQVIA and to transfer those data to IQVIA’s Clients. The research is urgent and is intended for candidates of both sexes (L.903/77).

Location: Lombardy, Italy, IT

Posted Date: 8/4/2025