Senior Client Services Specialist (Associates Team)

Scotland Excel was established as the Centre of Procurement Expertise for the local government sector in 2008. We are a leading non-profit organisation servicing Scotland’s 32 local authority and over 175 associate members from across the public and third sector. We pride ourselves in being a Centre of Procurement Excellence and this is a great opportunity to join our award-winning organisation. Scotland Excel is continuing to experience a growing demand for our capability as a centre of procurement expertise for public sector, from local authorities across Scotland and other organisations in the public domain. As a result, we are seeking to recruit a new Senior Client Services Specialist. About the Role The new Senior Client Services Specialist will support the team in transforming how Scotland Excel manages all associate members in areas such as targeted stakeholder engagement, procurement capability assessments, process development and facilitating knowledge management within stakeholder communities. Scotland Excel has a wide range of associate members including 3rd sector organisations, charities, housing associations, local authority arms-length external organisations, government bodies, universities and colleges and health boards. The role is customer-facing, and the individual will be tasked with promoting and selling the benefits of associate membership of Scotland Excel. Growth of associate members, including 3rd sector and housing associations, will be a key focus of the role alongside promoting the benefits from collaborative procurement. This is a 24 month fixed term post and the role will require an element of travel across Scotland. Interviews will be held on 3rd and 4th September 2025. Key responsibilities Working collaboratively with the Principal Project & Account Manager, you will: Establish and maintain positive relationships with stakeholders at all levels, ensuring regular contact and communication, tailored to the needs of each stakeholder group Support the development and implementation of improvement programmes in response to findings of procurement capability assessments Promote the benefits of Scotland Excel membership Ideally, you will have: Experience of working within a client services or account management environment The ability to initiate and maintain effective productive working relationships with customers, colleagues and stakeholders Well-developed data management and analysis skills Experienced communicator with effective all-round presentation skills Flexible in approach particularly in relation to work commitments The following values are at the heart of everything we do at Scotland Excel and the successful candidate will be expected the demonstrate these daily: Professional Respectful Courageous Integrity More about Scotland Excel Scotland Excel provides a wide range of procurement, commissioning, consultancy, and learning and development services for our 175 members which is growing on a monthly basis. We are also an effective driver for local and national economic growth and wellbeing. Our £2bn portfolio of collaborative contracts supports the delivery of savings, social value, community benefits, fair work practices and environmental policy, and covers a wide range of public services including construction, roads, transport, environment, corporate and education. What we can offer you As well as a competitive salary, you will have: Access to a defined benefits pension with Strathclyde Pension Fund. Current combined contribution of employee and employer varies depending on earnings but can be between 24-32% A generous holiday allowance of 33 days including public holidays. This increases on a sliding scale up to an additional ten days subject to length of service Flexible working opportunities including hybrid working and a nine-day fortnight Access to staff discounts through Vivup employee benefit platform Time off during office closure over Christmas and New Year (included in holiday allowance) Our commitment to employee engagement including regular corporate and team events as recently recognised by us retaining Gold Investors In People Award. A wealth of training opportunities including from our own award-winning Academy You can find out what makes Scotland Excel an employer of choice and what benefits we can offer you by visiting our website. How to apply We welcome applications from all backgrounds, whether it is public or private sector. Secondment opportunities may also be available subject to agreement from current employer and Scotland Excel. Applications are also welcome from candidates with disabilities and guarantee an interview to those candidates who meet the essential requirements for the position. If you have a disability, please make us aware when submitting your application. All applicants will be asked to provide proof of their right to work in the UK, and any offer of employment will be conditional upon verifying documentary evidence before employment commences. Further information can be found at gov.uk. Click "apply now" to submit your CV (max 3 pages) before 5pm on 19th August 2025, please note the reference number when applying.

Location: Paisley, GB

Posted Date: 8/6/2025