IT Service Desk Engineer

IT Service Desk Engineer - Contract Opportunity Location: Portsmouth - 4 days on-site Day Rate: £250/day (Outside IR35) Contract Type: Contract We have an exciting opportunity for a First Line Support Engineer to serve as the initial point of contact for IT assistance. You'll be passionate about ensuring team members receive timely, effective, and professional support for their technical needs. You'll play a crucial role in maintaining operational efficiency and enhancing the user experience. If you're a proactive problem-solver with a knack for helping others, we'd love to hear from you. The Role Based at the Portsmouth office, you'll provide both in-person and remote support to local teams. Responsibilities Provide first-line assistance with software and hardware. Support key systems including: Google Workspace Okta and Azure GSuite and Office 365 Apple MacBooks, Dell laptops, and Chromebooks Assist with AV equipment and collaboration tools like Slack, Zoom, and Google Meet. Troubleshoot issues related to various SaaS platforms. Support hardware and asset lifecycle management. What We're Looking For Proven experience in a 1st/2nd line IT support role. Strong diagnostic and problem-solving skills. Familiarity with Google Workspace & Okta is a plus. Comfortable working in fast-paced, tech-driven environments. Excellent communication skills, with the ability to support users at all levels-including C-suite. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.

Location: Portsmouth, Hampshire, GB

Posted Date: 8/7/2025