Key Account Manager - Edmonton - UniFirst Canada

Key Account Manager - Edmonton - UniFirst Canada Location: Edmonton, Alberta Job ID 2503968 GENERAL SUMMARY The Key Account Manager (KAM) enhances company value by retaining and growing UniFirstu2019s uniform rental, direct sale, and other products and services connected to our largest key accounts. The primary goal of this position is to maintain 94% to 100% of their customer base. The KAM must be fully responsible for the current status of the account and hold total accountability for the all account metrics. PRIMARY DUTIES & RESPONSIBILITIES - Develop and maintain relationships with key personnel and decision makers at all levels within your accounts through proactive outreach and meetings on and off account site. - Conduct regular visits and schedule biannual account reviews (use tools such as report cards to quantify service performance). - Use internal and external resources to retain customers, increase rental revenue, provide additional product information and develop new revenue opportunities. - Update records with all pertinent information on a daily basis. - Maintain customer contract/PO status and renew contracts/POu2019s before they expire. - Work closely with all UniFirst departments to ensure customer satisfaction exceeds customeru2019s expectation. - Generate leads to turn over to Service and Sales teams (when necessary). - Maintain internal interdepartmental relationships to ensure customer satisfaction, new business development, increased revenue, and increased profits. ADDITIONAL DUTIES & RESPONSIBILITIES - Prepares reports of business transactions and keeps expense accounts. - Communicates effectively with their manager about both service and sales challenges, successes, and needs associated with new business generation. - Attends weekly meetings. - Stay up-to-date on sales skills, professional knowledge and self-training to maximize professional growth and advancement. - Assist the service team in stylizing uniform programs and renewing customers upon expiration. - Stay up-to-date on Company capabilities, product lines and/or changes regarding sales and customer needs Qualifications EDUCATION AND EXPERIENCE - High school diploma required, Bacheloru2019s degree preferred - 3 to 5 years of successful sales and/or service experience. - Must be able to travel approximately 70% - 80% for customer interfacing - Excellent people, communication and interpersonal skills for relationship building. - Strong contract and negotiation skills. - Good judgment/decision making - Problem solving (solutions and execution) - Order writing, proposals and pricing Join the team that puts customers and your future first. Benefits u2022 Employee Referral Program u2022 Supplemental Health Insurance Benefit-Medical & Dental (includes out of country coverage) u2022 Life Insurance Benefit u2022 Optional Life Insurance u2022 Long Term Disability (LTD) u2022 Vacation u2022 Sick Time u2022 Paid Holidays u2022 30% Employee Discount u2022 Accidental Death and Dismemberment Insurance (AD&D); u2022 Extended Health Care (includes out of country coverage); u2022 Optional Life Insurance u2022 EAP through RBC u2022 100% Life Insurance Premiums; u2022 100% Accidental Death and Dismemberment premiums UniFirst is Proud to be an Equal Opportunity Employer UniFirst is an equal employment/affirmative action employer. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to TalentAcquisition@unifirst.com or call to let us know the nature of your request. UniFirst Recruiters and/or representatives will not ask job seekers to provide personal financial information when submitting a job application. Please be vigilant as such requests for information may be fraudulent. UniFirst is an equal employment employer. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to TalentAcquisition@unifirst.com or call to let us know the nature of your request. UniFirst Recruiters and/or representatives will not ask job seekers to provide personal financial information when submitting a job application. Please be vigilant as such requests for information may be fraudulent. UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to TalentAcquisition@unifirst.com or call 800-347-7888 to let us know the nature of your request. UniFirst Recruiters and/or representatives will not ask job seekers to provide personal financial information when submitting a job application. Please be vigilant as such requests for information may be fraudulent.

Location: Edmonton, Alberta, CA

Posted Date: 8/13/2025