Sr. Network Support Technician with Security Clearance

Duties and Responsibilities: • Provide remote support for LAN/WAN infrastructure at the FCC GB site, ensuring uptime, reliability, and performance • Diagnose and resolve network connectivity issues, both hardware and software-related • Configure and maintain routers, switches, firewalls, and other network devices • Monitor network systems using approved tools and escalate issues when appropriate • Support patching, firmware upgrades, and configuration changes in accordance with change control policies • Collaborate with cybersecurity, infrastructure, and application teams to resolve incidents and implement enhancements • Maintain network documentation, including topology diagrams, IP schemas, and asset inventories • Participate in network security efforts including access control, port management, and segmentation • Assist with audits, compliance reviews, and implementation of security best practices • Other duties as assigned. Minimum Qualifications: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.) • Bachelor’s degree and 4 years of relevant experience; or o Associate and 6 years of relevant experience; or o High School and 8 years of relevant experience • Active CompTIA Network certification • Must be a US Citizen and able to obtain Public Trust Clearance Knowledge, Skills and Abilities: • Proficiency in managing Cisco or equivalent network hardware • Familiarity with network monitoring tools and ticketing systems • Strong knowledge of TCP/IP, DNS, DHCP, and VPN technologies • Ability to work independently in a remote capacity while coordinating with onsite staff • Ability to work independently and yet be effective within a team setting • Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment • Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals • Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others. • Excellent skills in Microsoft Word, Excel, and other Office applications • Proficient with Microsoft Office Applications, and experience working in a home office setting as well as the ability to train end users on frequently asked technical issues. • Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired. • Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) This position requires an active DoD Clearance (Secret, Top Secret, Top Secret/SCI) or the ability to be obtain an (Interim Secret, Interim Top Secret) Because an active or interim DoD clearance is required, U.S. Citizenship is required.

Location: Gettysburg, Pennsylvania, US

Posted Date: 8/16/2025