Customer Service Specialist

We are looking for a dedicated and detail-oriented Customer Service Specialist to support the team of our client. This role plays a key part in delivering outstanding service by managing customer orders efficiently, ensuring clear and timely communication, and proactively resolving issues. The ideal candidate will bring strong interpersonal skills, a customer-centric mindset, and the ability to handle multiple priorities in a dynamic, fast-paced environment Key Responsibilities: Provide daily telephone and email coverage to support customer inquiries. Set up and process incoming sales orders received by phone or email. Manage all aspects of order entry, including creating new orders, modifying existing ones, expediting, canceling items, and verifying pricing. Ensure compliance with SPX policies, including commercial terms, tax exemption documentation, and supporting customer records. Monitor and manage changes to orders daily. Proactively communicate order status, shipment updates, and other notifications to customers and sales representatives. Conduct basic engineering reconciliations and create simple engineering parts as needed. Review customer complaints and issue returned goods authorizations (RGAs) or credits; log complaints in internal systems (C4C). Accurately document all customer interactions and resolutions in the CRM system (C4C). Submit order acknowledgments through customer portals. Complete supplier forms, finance documents, and maintain customer data in the Master Data system (Profisee). Manage internal order-related activities involving Warranty, Finance, IT, Engineering, and other departments. Act as liaison between internal teams and external customers regarding sales order-related matters. Notify teams of any updates required in customer or material master records. Ensure timely communication regarding shipments and order status updates. Follow export order procedures and ensure compliance with company policies. Maintain a positive attitude and resilience in challenging situations, ensuring high-quality customer experiences. Develop product knowledge to offer accurate advice and solutions to customers. Meet or exceed key performance indicators (KPIs), including customer satisfaction, response time, resolution rates, and service quality. Promote workplace safety through participation in safety training and programs. Qualifications: Previous experience in customer service, order management, or sales support preferred. Strong written and verbal communication skills. Proficiency in CRM systems (e.g., C4C), Microsoft Office, and order entry platforms. Ability to prioritize tasks and manage time effectively. Detail-oriented with strong organizational skills. Team player with a collaborative mindset. Experience working with ERP and Master Data systems is a plus. Knowledge of export documentation and procedures is an advantage.

Location: Naucalpan de Juárez, México, MX

Posted Date: 8/22/2025