CRO Specialist

Our client is a global SaaS company now seeking a Conversion Rate Optimisation (CRO) Specialist with deep expertise in in-product optimisation and customer journey mapping. This is a one year contract on a hybrid basis with 3 days a week in the London offices. Key Responsibilities * Conversion Optimisation & Experimentation * Design and execute A/B and multivariate tests to improve in-product conversion and engagement metrics. * Define key success metrics (activation rate, trial-to-paid, retention, churn reduction) and build dashboards with their analytics team to track progress. * Map and optimise customer journeys across the product lifecycle, identifying friction points and opportunities for growth. * Use quantitative (analytics, funnel tracking, cohort analysis) and qualitative (user testing, surveys, feedback) data to identify barriers to conversion. * Work closely with product managers, UX/UI designers, and engineers to ship impactful optimisations. Skills & Experience * Proven track record in CRO roles, ideally focused on in-product optimisation (SaaS, subscription, or ecommerce experience preferred). * Strong expertise with tools like Google Optimize, Optimizely, VWO, Amplitude, Mix panel, GA4, Hotjar, FullStory, or similar. * Hands-on experience building and analysing A/B tests, multivariate tests, and funnel optimisation. * Proficiency in journey mapping and lifecycle design with a customer-centric approach. * Strong understanding of UX best practices, persuasion principles, and behavioural psychology. Benefits * Global company * Friendly team ,stunning offices * Free Breakfast

Location: SW1V, Victoria,London, GB

Posted Date: 9/13/2025