Senior Customer Experience Designer

Global company specialising in software solutions for the SME marketplace is seeking a Digital Journey Manager/ CX Design Specialist for a 12 month contract. This is a hybrid role with 3 days a week in their stunning offices in central London. Responsibilities Customer Journey Ownership * Lead the design, delivery, and continuous optimization of end-to-end customer journeys (e.g., onboarding, purchase, adoption, support). * Define the vision and KPIs for digital journeys, ensuring alignment with business goals and customer needs. * Act as the voice of the customer — using insights, data, and feedback to champion improvements across digital touchpoints. Digital Strategy & Execution * Translate strategy into actionable roadmaps, collaborating with product, design, engineering, and marketing teams. Performance & Optimization * Monitor journey performance using analytics and customer feedback, identifying friction points and opportunities. * Lead test-and-learn experiments (A/B, multivariate testing) to optimize customer experiences. Qualifications * Bachelor’s degree in Business, Marketing, Digital Experience, or related field (or equivalent work experience). * Proven track record in digital product, journey, or experience management. * Strong knowledge of digital analytics, customer research, and CX methodologies. * Experience with journey mapping tools, A/B testing platforms, and personalization technologies

Location: SW1V, Victoria,London, GB

Posted Date: 9/13/2025