Service Manager

Aftersales Customer Service Manager Salary £40K-£45K £4,800 car allowance, 37.5 hours per week, pension, 25 days holiday To manage aftersales service and spare parts supply for this machinery manufacturer. A customer service-based role, involves visiting customers, account management, and arranging service visits for engineers. The role A non-technical role providing high-level, proactive customer service for the supply of spare parts and service & maintenance visits. Typically office based with occasional customer visits Customer relationship and account management, proactively maintaining relationships with customers Visiting customers post sale of machinery solutions Quotes & followup Ensuring spare parts are delivered on time Working with Head of Engineering to enure service visits are scheduled timely. Flexible hours 0800 or 0830 start, 1600 or 1630 finish, early finish Friday. 1 day per week from home. The company An innovative designer and manufacturer of machinery in manufacturing sectors such as automotive, food production, logistics. Requirements A background in aftersales service / spare parts in an engineering or machinery company, ideally. Customer service and account management experience Full driving licence and willingness to travel to customers as required Excellent organisation and communication skills Likely to have experience as; aftersales manager, service manager, service supervisor, service coordinator, customer service manager, spares manager, account manager or similar Desired Skills and Experience service management, sales, industrial machinery WR Engineering are the 1 recruitment partner for engineering, manufacturing & technical sales jobs. We recruit for permanent and contract jobs UK wide. WR is acting as an Employment Agency in relation to this vacancy.

Location: West Midlands, UK, GB

Posted Date: 9/14/2025