1st Line Network Technician

Exponential-e Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology. 24/7 Shifts - 2 days (7am - 7pm), followed by 2 nights (7pm - 7am), followed by 4 days off Your new role: * First line support handling customer enquiries and support issues using our ticketing system * Proactive network monitoring of alarms and traps for our customers via our monitoring tools * Troubleshooting circuit faults and working with carriers to achieve fault resolution * Ensure issues are handled effectively by following our SLA Guidelines * Escalation of faults/outages in accordance with Exponential-e procedures * Creating incident reports/notifications for customer distribution What you’ll need to succeed: * Passion for working in the networking field and eager to learn and progress * Experience of working within a customer focused role * Knowledge of CompTIA Networking, JNCIA or CCNA certification What we offer: * Involved in varied projects that make a positive impact on critical services on a local and national level * Vibrant company culture with a wide range of events and social activities throughout the year * Range of employee initiatives on offer including the green team, DE&I society, employee forum, women’s network and culture club * Dedicated Learning and Development team and access to a range of training, courses and certification support * Comprehensive benefits including on-site cafe with free barista coffee, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave

Location: E1, Tower Hamlets,London, GB

Posted Date: 9/14/2025